Reservation Specialist

About The OpportunityA growing organisation in the Hospitality & Travel sector, operating reservation services and booking operations for hotels, resorts and travel products across India. We deliver high-quality, guest-first booking experiences across phone, email and direct channels and are now expanding our on-site reservations team to support peak demand and revenue optimisation.Role: Reservations Specialist (On-site, India)Role & ResponsibilitiesHandle inbound and outbound reservation requests via phone, email and web chat—confirm bookings, process modifications and manage cancellations promptly and accurately.Operate property management and global distribution systems to check availability, allocate inventory and update rates in real time.Apply rate and inventory control procedures: upsell room types and ancillaries to maximise revenue while ensuring rate integrity.Coordinate with Front Desk, Housekeeping and Revenue teams to ensure seamless guest arrival, special requests and reservation accuracy.Maintain accurate guest and booking records; process payments, deposits and refunds following company policies and PCI-compliant procedures.Meet individual and team KPIs for conversion, average booking value, response time and booking accuracy; escalate issues and contribute to continuous process improvements.Skills & QualificationsMust-HaveOpera PMSAmadeus GDSSabre GDSReservation managementRate and inventorycontrolMicrosoft ExcelPreferredSynXisCRM systems (Zendesk or Salesforce Service Cloud)Experience with multilingual guest supportQualifications & ExperiencePrevious on-site experience in hotel or travel reservation operations or call-centre reservations preferred.Comfortable working in fast-paced shifts including weekends and holidays.Strong numeric accuracy for handling payments, deposits and rate inputs.Benefits & Culture HighlightsStructured on-site training programme and clear career progression within reservations and revenue teams.Performance-linked incentives and rewards for upsell/conversion targets.Collaborative, service-oriented culture with cross-functional exposure to Front Office and Revenue Management.Location: On-site — India. If you are a detail-oriented reservations professional with strong bookings systems experience and a service-first mindset, apply now to join a dynamic reservations operations team and help deliver exceptional guest experiences.Skills: amadeus gds,aviation consultant,microsoft excel,bookings