Reservationist

Hospitality is all about the individual and we, at the Radisson Hotel Group, take pride in our unique Yes I Can! Service culture: our Company wide philosophy that ensures that every individual guest is treated with the best positive service attitude at every point of contact. The manager, the waiter, the receptionist, the porter… every Radisson employee plays a vital role in delivering a memorable guest experience at all our hotels and resorts. Yes I Can! is both our vision and the true ethos of what Radisson is all about. With this in mind, we seek to appoint an Individual Reservationist who meets the below criteria:Job DescriptionHandles all incoming calls for accommodation, respond to all enquiries in a timely mannerResolves issues with guest in best possible way, bearing in mind the interest of the hotel and the guestMaintain up to date knowledge on sales strategies, rates, products, packages, facilities and inventory at all timesSell our products and services to meet guests needs in line with our concepts, with a focus on hotel profitFollow up on no-shows, commissions and loyalty programsBuilds and maintains strong working relationships with entire hotel focusing on Front Office, Housekeeping, Guest Relations, Sales and/or Meeting & Events and F&B. QualificationsIn order to be successful, the candidate needs to possess:At least 1-2 years Reservations experience in a 4/5 star hotelExcellent communication skillsComputer literacy is essential, with experience in using PMS - EMMA/OperaExcellent time management and organisational skills as well as accept a flexible work schedule when necessaryThe ability to use own initiative and work in a pressurised environmentExcellent team player skillsFluency in English, both written and oralExcellent telephone manner and a clear voiceHigh levels of motivation, enthusiasm and be innovative