Reservations Administrator

As a Reservations Administrator at the Mount Nelson, A Belmond Hotel, you are part of a team that provides professional and engaging service to our guests to assist with their planning and booking of their reservation. In this role, you will ensure the highest quality service and complete dedication to the guests request when handling a guest reservation. If you're looking to develop your skills and be part of the future of luxury, this is your moment.Primary Responsibilities Include:Ensure accurate & detailed capturing of reservationsAssist & maintain an efficient administration system within the departmentProviding support to guests who may need to amend or cancel a reservationAssist with related duties as and when required by managementFamiliarize yourself and learn each hotel offering, various packages and specials to assist with general guest requests and other outlet bookings on an ongoing basisAssist with booking of transfers, and other outlet requests and reservations such as afternoon teaInform the Reservations Manager of any complaints, issues or concerns pertaining to reservations, guests and agentsEnsure optimal utilization of the PMS and maintain knowledge on all room types and its availabilityEnsure all reservation modifications are updated on the PMS immediately and accurately in case of any changesHandle the reservation correspondence accurately and neatly and follows up for any missing correspondence before guest arrivalRequirementsWhat You Bring:Diploma / Degree from a reputable hotel school - advantageousAt least 1 year experience in Front Office or ReservationsExcellent telephone etiquette and verbal communication skillsStrong organisational skills and a high level of attention to detailStrong computer proficiency and email communication skillsAbility to work without supervisionCustomer service skillsBenefitsWhat We Offer:At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:Competitive basic salary and benefitsLoyalty and recognition rewards programsEmployee Assistance & Wellness programs We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.