Reservations Advisor (BMW, MINI)

Salary: £32,484 OTE per anum (£26,684pa Basic Salary + £5,600pa OTE Bonus)You don't need automotive experience to deliver exceptional customer experiences at the William Morgan Group, just plenty of personality and a true passion for our Cars.Working at for the William Morgan Group feels different to other careers - in or outside the automotive world. There's the passion our team have for the Group's world-famous brands. The collective pride in the quality of our design, technology and engineering. The satisfaction that comes from making every customer interaction memorable. And a sense of excitement about the future and what it holds. This is where to follow a career with the most forward-looking brands in automotive.Your duties will include:Maximising both BMW and MINI bookings in the Wollaston and North Oxford Garage workshops by handling incoming enquiries using open questions, overcoming objections and providing excellent levels of customer serviceManage online bookings effectively and contacting customers where appropriate to advise of any changes requiredGenerate more booking opportunities by completing prospecting calls to customers for Services, MOTs and RecallsDelivering outstanding customer service and Manage customers' expectations at all times. Ensure qualification of customer details in line with our GDPR policies and procedures. Ensure accuracy on each booking created by high levels of attention to detail and active listeningAnswer the customer's incoming phone call within 15 seconds, dealing with the enquiry immediately or transferring to a colleague or another department as appropriate. ListenYour profile:As a reservations advisor, you will have proven experience in customer service and sales in order to meet customer expectations and anticipate their needs with a sense of urgency.You will be someone who is driven by achieving targets, like to use your own initiative to deliver outstanding service to the customer, and have excellent phone, organisational and preparation skills, coupled with a genuine passion for attention to detail.Regular call reviews will be part of this role to ensure a high quality of service and attention to detail is maintained.Ability and willingness to make outbound prospecting calls in order to build customer relationships and generate business.Able to multi-task and switch quickly between tasks, a willingness to learn and develop, and keep up-to-date with technical/product information.