Reservations Agent Full Time

Reservations Agent - Customer Contact CentreLocation: Ennis, County ClareCompany: Great National HotelsEmployment Type: Full-time (Evening, Saturday, and Bank Holiday shifts required)About UsWe're proud to share that we are officially Great Place to Work Certified - a recognition based entirely on team feedback about our workplace culture, leadership, and values. We're also delighted to have been recognised as an Outstanding Employer for 2025 as part of the Failte Ireland Employer Excellence Programme, further highlighting our commitment to creating a supportive, engaging, and high-performing workplace.We are currently seeking a Reservations Agent to join our dynamic Customer Contact Centre team. If you have a passion for hospitality, love helping customers, and thrive in a fast-paced environment, we'd love to hear from you!Key ResponsibilitiesHandle incoming calls from hotel guests and assist with new and existing reservations. Input and manage reservations accurately in the Property Management System (PMS). Provide detailed and accurate information on hotel facilities and amenities. Process cancellations, amendments, and special requests efficiently. Log all calls and correspondence accurately. Upsell additional services and packages to enhance the guest experience. Manage email correspondence and administrative tasks. Achieve individual and team performance targets. Stay updated on all hotel policies and procedures. RequirementsProven experience in a sales or customer service environment is essential. Fluency in written and spoken English. Excellent communication skills and a positive, can-do attitude. Good knowledge of Irish geography is beneficial. Proficient in Microsoft Office; experience with hotel or booking systems is an advantage. Knowledge of the hotel or hospitality industry is desirable. Availability to work evenings, Saturdays, and Bank Holidays is required. What We OfferWeekly pay structureCompany-funded educational programmesCareer development and progression within the GN Group nationwideAccess to our E-learning platform for personal developmentEmployee Assistance & Wellbeing ProgrammeRecruitment bonus through our "Refer a Friend" schemeEmployee social eventsFriends & Family discounts at GN Hotels nationwideOn-site parkingIf this sounds like the perfect fit for you, we'd love to hear from you!Please send your CV and cover letter to amk@greatnationalhotels.com