Reservations Agent

Full Job DescriptionAt PAL Airlines we are dedicated to providing our customers with reliable on-time performance, memorable travel experiences, and outstanding customer service. If you enjoy working in a fast- paced environment, take pride and ownership in what you do and have exceptional customer service skills, then we want you on our customer service team!We are currently seeking a fixed-term Reservations Agent to join our team in St. John's, NL!Job DutiesQuote fares and book flights for customersProvide customers with necessary information connected with flightsCommunicate with customers to determine individual needsAddress Customer Service issues with empathy and understandingMust be able to multi-taskProvide general information on PAL Airlines policies and proceduresMust make use of excellent communication and sales skillsWhen necessary, identify and implement solutions to meet evolving industry and customer needsOther duties as assignedQualificationsCompletion of secondary schooling in a related field is required1+ years of customer service experience is required1+ years of technical support experience is preferredExperience in Travel and Tourism is preferredWhat We OfferTravel privileges with PAL and its networkComprehensive health benefits including medical, dental, vision, and life insuranceDefined Contribution Pension PlanEmployee Stock Purchase PlanEmployee Tuition Assistance ProgramEmployee and Family Assistance ProgramsPAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.Only those candidates selected for an interview will be contacted. Thank you.