Reservations Agent

Company DescriptionWe are thrilled to unveil the upcoming launch of our newest all-inclusive luxury lifestyle destination in Ras Al-Khaimah. As we prepare to open doors to this exceptional property, we are seeking visionary managers to join our founding team. This is a rare opportunity to shape the guest journey from the ground up. If you are passionate about excellence, inspired by innovation, and driven to lead with purpose, we invite you to be part of this transformative chapter.Job DescriptionWe are seeking an enthusiastic and customer-focused Reservations Agent to join our team in Ras Al-Khaimah, United Arab Emirates. As a key member of our hospitality team, you will be responsible for managing bookings, handling guest inquiries, and ensuring exceptional customer service throughout the reservation process.Process resort reservations efficiently and accuratelyProvide up-to-date information on hotel facilities, special offers, and promotionsHandle room inquiries, confirmations, and cancellations promptly and courteouslyMaintain accurate guest records and reservation detailsAssist with yield management to maximize occupancy and revenueOffer personalized recommendations based on guest preferences and historyCollaborate with other departments to ensure seamless guest experiencesHandle financial transactions and maintain accurate recordsAssist with overflow calls when neededStay informed about local attractions and amenities in Ras Al-Khaimah to provide tailored recommendationsQualificationsPrevious experience in customer service or reservations, preferably in the hospitality industryExcellent communication and interpersonal skillsStrong attention to detail and ability to multitask in a fast-paced environmentProficiency in reservation management systemsPassion for sales and promotion with a customer-focused mindsetProactive, "can-do" attitude with a friendly and outgoing personalityFlexibility to work various shifts, including weekends, mornings, and eveningsBasic math skills for handling financial transactionsKnowledge of local attractions and amenities in Ras Al-KhaimahAbility to remain calm and professional under pressureCommitment to maintaining high standards of guest satisfactionFamiliarity with hospitality industry trends and best practicesLanguage skills ideallyAdditional InformationWhat awaits you...The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.The ability to challenge the norm and work in an environment that is both creative and rewarding.Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.A competitive package and plenty of development opportunities.