Reservations Supervisor

Company DescriptionJoin us at Accor, where life pulses with passion!As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.Hospitality is a work of heart,Join us and become a Heartist®.Job DescriptionWe are seeking an enthusiastic and detail-oriented Reservations Supervisor to join our team in Riyadh, Saudi Arabia. As a key member of our front-of-house operations, you will be responsible for overseeing the reservations department, ensuring exceptional guest experiences from the very first point of contact.Lead and supervise the reservations team, providing guidance, training, and supportManage the booking process, including making and amending reservations, handling group bookings, and processing contracts and paymentsCollaborate with other departments to ensure seamless guest experiences and maximize revenue opportunitiesMonitor and analyze reservation trends, occupancy rates, and revenue metricsImplement and maintain efficient reservation systems and proceduresHandle complex customer inquiries and resolve issues promptly and professionallyDevelop and maintain relationships with travel agents, corporate clients, and other key partnersEnsure compliance with company policies and industry standardsParticipate in revenue management strategies to optimize hotel occupancy and profitabilityPrepare regular reports on reservations performance and guest feedbackQualificationsProven experience as a Reservations Supervisor or minimum 2+ years of experience as a Reservations AgentStrong knowledge of hotel operations, reservation systems, and guest servicesExcellent communication and interpersonal skills, with the ability to handle high-volume calls and emails in a fast-paced environmentDemonstrated leadership abilities and experience in team managementStrong problem-solving skills and ability to make decisions under pressureProficient in Microsoft Office suite and other relevant softwareFluency in English; additional language skills are highly valuedFlexibility to work varying shiftsBachelor's degree in Hospitality Management, Business Administration, or related field preferredCustomer-focused mindset with a commitment to delivering exceptional serviceAbility to multitask, prioritize, and manage time effectivelyStrong attention to detail and organizational skillsAdditional InformationYour Team And Working EnvironmentJoin our collaborative and dynamic Reservations team, where innovation and problem-solving are valued in a fast-paced, supportive environment. We foster a culture of continuous learning and teamwork, ensuring everyone contributes to our shared success.Our Commitment To Diversity & InclusionWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.