Residential Area Director/DDP

InCommunity is committed to supporting individuals with intellectual and developmental disabilities to live safe, healthy and joyful lives in their communities. We offer a culture of integrity, service, and respect for the dignity of every individual. All employees, including the Residential Area Director, are expected to model and promote the organization’s mission and values in every aspect of their work.Essential Job Duties And ResponsibilitiesProgram Oversight & ComplianceCoordinate and oversee day-to-day operations of assigned group homes.Ensure that all services are implemented in accordance with each Individual Service Plan (ISP).Conduct regular group home visits to assess quality of care, safety, and satisfaction of individuals.Monitor compliance with DBHDD, Medicaid, and agency policies and procedures.Complete audits, documentation reviews, and follow-up actions as needed.Participate in licensing and quality assurance reviews; develop and monitor corrective action plans (CAPs).Provider Relations & SupportRecruit, train, and support group home providers to ensure competency in service delivery.Facilitate initial and ongoing training, including medication administration, documentation, and emergency preparedness.Serve as the primary point of contact for group home providers regarding program expectations, documentation, and incident management.Provide ongoing coaching, performance feedback, and crisis intervention support.Ensure group homes maintain an environment conducive to the health, safety, and personal growth of individuals.Clinical Oversight (DDP Duties)Review and approve service documentation to ensure it aligns with the ISP and DBHDD standards.Participate in Individualized Service Planning (ISP) and interdisciplinary team (IDT) meetings.Provide clinical guidance on behavioral, medical, and therapeutic interventions.Monitor progress toward outcomes and make recommendations for service adjustments.Maintain documentation in compliance with DBHDD DDP responsibilities.Health & SafetyEnsure all individuals receive required medical, dental, and therapeutic care.Review and monitor Medication Administration Records (MARs) for accuracy and compliance.Investigate incidents, injuries, and hospitalizations, ensuring timely reporting and follow-up.Collaborate with nursing staff to coordinate medical appointments and treatment follow-up.Promote preventive health and wellness practices within each group home.Administrative ResponsibilitiesMaintain complete, accurate, and timely documentation within required systems (e.g., Therap, Paycom).Track and report outcomes, incidents, and compliance metrics.Support budget and service authorization management for assigned individuals.Participate in on-call rotation to respond to emergencies and provide after-hours support.Quality & OutcomesAssist in developing and implementing quality improvement initiatives.Monitor performance indicators such as incident trends, provider compliance, and satisfaction.Promote person-centered practices that increase independence, inclusion, and self-determination.Education, Certifications & Experience RequirementsBachelor’s degree in Social Work, Psychology, Nursing, Special Education, or related human services field (Master’s preferred).Experience: Minimum of 2–3 years of experience in IDD services, with at least one year in a supervisory or coordination role.Certification: Must meet Georgia DBHDD requirements as a Developmental Disabilities Professional (DDP).Skills:Strong communication, organization, and problem-solving skills.Ability to develop positive relationships with Host home providers, individuals, and families.Excellent written documentation and computer skills.Knowledge: Understanding of DBHDD regulations, Medicaid Waiver services, and person-centered practices.Other Requirements:Valid driver’s license and reliable transportation.Participation in on-call rotation as scheduled.Supervisory ResponsibilitiesThe Residential Area Director provides direct supervision to Residential Area Managers (CAMs) and monitors Direct Support Professionals (DSPs) to ensure compliance with program standards, service delivery, and agency policies. The Residential Area Director is responsible for oversight, guidance, and performance management within assigned group homes.Work Environment & Physical DemandsThe work environment for a Residential Area Director is dynamic and multifaceted, often blurring the lines between a professional office and a home-like setting. It is characterized by its 24/7 nature and deep immersion in the community.Physical Setting:On-Site & Immersive: This is typically not a 9-to-5 office job. The Residential Area Director often has an office but works throughout the entire residential facility.Varied Locations: Work occurs in a mix of settings: a private office for focused work, common areas for community building, and meeting rooms for staff and student/resident consultations."Always On" Atmosphere: The environment can be highly unpredictable. It may be quiet and calm one moment and shift to a high-stress crisis situation the next, requiring immediate response.Condition Variability: Exposure to typical office conditions but also to the general environment of a residential community, which may include noise, frequent interruptions, and varied levels of cleanliness.Social & Cultural Atmosphere:High-Interaction & Collaborative: Constant interaction with a diverse population including residents, students, their families, staff, maintenance personnel, and senior administrators.Crisis-Oriented & Fast-Paced: Must be prepared to handle emergencies (medical, mental health, behavioral, facility-related) at any hour, often serving as the first point of contact. Supportive & Mission-Driven: The culture is typically built around the mission of the institution (e.g., student development, patient care, resident safety). It requires immense empathy, patience, and cultural competency.Blurred Personal/Professional Boundaries: Living where you work requires a high degree of professional boundary-setting. The Residential Area Director is a visible figurehead at all hours, which can be both rewarding and demanding.Sensory Demands:Noise Level: Can vary widely from quiet to very loud, especially during events or in response to community incidents.Interruptions: Constant interruptions are the norm, requiring the ability to pivot quickly between tasks.Physical Demands: The physical demands reflect the hybrid nature of the role, combining sedentary administrative tasks with active, sometimes strenuous, community engagement.Strength Level: This role is typically classified as Light to Medium work.Physical Activities:Sitting vs. Mobility: A significant portion of the day is spent sitting at a desk for administrative tasks (reporting, emails, meetings). However, an equal or greater portion is spent walking, standing, and traversing stairs multiple times daily to inspect facilities, engage with the community, and respond to incidents. A large, multi-story facility can demand considerable walking.,Lifting/Carrying: May occasionally be required to lift and carry supplies for programs or events (e.g., boxes of paper, cases of soda, furniture rearrangements), typically weighing up to 25-30 pounds.Stooping/Kneeling/Crouching: May be necessary during facility inspections, room checks, or when assisting with set-up/take-down for events.Reaching/Handling/Fingering: Frequent use of hands and fingers for computer work (typing, filing) and handling documents.Talking/Hearing: Constant and vital. Must be able to communicate clearly and effectively in person, over the phone, and in group presentations. Must have the auditory capacity to hear alarms, calls for help, and nuanced conversations in noisy environments.Seeing: Must have visual acuity to read reports, computer screens, and inspect facilities for safety and maintenance issues.Environmental Conditions:Hazards: Potential exposure to general household/community hazards. In specific settings (e.g., group homes), there may be a risk of exposure to volatile or aggressive behavior.Atmospheric Conditions: Possible exposure to odors common in residential settings (food, cleaning products, etc.).Irregular Hours: This is a key environmental demand. The role requires evening and weekend work for programming, on-call duty, and emergency response. Sleep may be interrupted to address crises.Travel RequiredAbility to travel frequently within assigned service area.