Resource Allocator

SummaryThe Resource Allocator is responsible for maximizing the utilization of resources and providing the dynamicresource allocation plan to the Operational shift in-charge, by optimally allocating the key operationalresources (including manpower and equipment).Duties And ResponsibilitiesAccountable for ensuring that the allocation of resources is undertaken independently, without prejudice, and in-line with the planned business needs, the dynamic real-time operational demands, and the unscheduled customer requirements; whilst achieving the targeted levels of the current Service Level AgreementsManage the issued rosters and ensure optimal staff coveragePre-plan deployment and decide on overtime necessary to meet service standardsActively work with the Operational shift in-charge by providing expert advice, input, and direction in order to respond to dynamic changes during the shift; actively review allocation plans and make recommendations as to whether replacement or over-time is required. Undertake actions as agreed to update the administrative section regarding staff non-attendanceMaintain regular co-ordination and communication, to ensure that the decision support systems deliver functional results and are configured in-line with the operational needs. Keep up-do-date with all the existing and new system functionalities for the systems relevant to the allocation functionWork as part of a team of Resource Allocators ensuring smooth handover to and from colleagues on shift duties, and covering for other departments or areas as requiredLiaise with the dnata Operations Control Centre (dOCC) and communicate any issues that will affect a handled flight or other departments proactivelyEnsure compliance with all workplace safety, security, and health policies and procedurePerform any ad-hoc duties as assigned by the reporting manager or department head