Resourcing Pool Officer

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.We connect. We inspire.Pay Band: 4 / HCountry/Location: Karachi, PakistanDepartment: Country/Cluster OperationsContract Type: Fixed Term Contract – 1 yearClosing Date: Thursday, 6th November 2025- 23:59 Malaysia Time (GMT +8)Role PurposeTo assist in planning, training, and deploying Venue Supervisors and Staff for Test Day operations, ensuring accurate resource availability, capability, and contingency. The role leverages technology for timely duty scheduling, supports workforce and retention planning, and monitors performance while reporting any issues or trends to management.Role AccountabilitiesManage the planning, scheduling, training, and deployment of Venue Supervisors and staff to ensure smooth test day operations. Oversee staff performance, payment, recruitment, and compliance with safeguarding and exam security standards. Communicate effectively with staff and stakeholders, manage logistics, support contingency and risk planning, and maintain accurate reporting and analysis of staff utilization. Motivate and guide the team while ensuring adherence to operational, financial, and safeguarding processes.Role Specific Skills, Knowledge And ExperienceExcellent communication skills with experience working with databases and systems. Desirable experience includes working in an exams environment, managing non-permanent resources, using scheduling software, and familiarity with British Council EDI and recruitment standards. Strong knowledge of child protection, child development, safeguarding practices, confidentiality, and secure handling of information, with the ability to promote the safety and well-being of children. Experience in planning, organizing, and delivering safe activities for children is preferred.Further InformationLanguage: Strong English proficiency is crucial for this role, requiring fluency in both written and spoken communication to effectively navigate British Council systems and international operations.Education: A master’s degree or a bachelor’s degree in any subject.Locally recruited: Applications are welcomed from candidates currently in this location with a natural right to work. Relocation support is not provided.A connected and trusted UK in a more connected and trusted world.Equality, Diversity and Inclusion StatementWe are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.Safeguarding StatementThe British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org