Retail Assistant

Role: Retail AssistantEmployment: Part-timeSalary: £12.21 per hour (National Living Wage, April 2025)Contracted Hours: Friday – Sunday, 15.5 hours per week shiftsLocation: Northcote Road, Battersea SW11Reports to: Giuseppe / Founder About MUTHAPUPPAMUTHAPUPPA is building the UK’s most loved chain of independent pet shops.We’ve recently launched the UK’s first mobile pet shop; a modern and innovative retail space with 250+ carefully chosen products that are healthy and safe for dogs. Every purchase helps fund our dog rescue and rehoming work. The RoleThis role is for someone who genuinely enjoys connecting with people and who loves dogs. As a Retail Assistant, you’ll help run the shop from Friday through Sunday, welcoming and serving customers, keeping the space tidy and stocked.You’ll work with the founder for a training period of one month, and then work independently, so reliability, care, and confidence are key.What You’ll DoOpen / close the shop on timeWelcome every customer (human and dog) with warmth and careHelp customers choose the right products for their dogsTake payments using our POS system accurately (we're cashless, so no till or cashing up to deal with!)Keep shelves stocked and displays looking their bestReceive deliveries and restock productsKeep the shop clean, tidy and safe throughout the dayCapture photos and videos for social media (products, dogs, behind-the-scenes moments)Follow basic health and safety guidanceTreat every person and dog with patience, respect and understandingAbout YouYou enjoy connecting with peopleYou love dogs and enjoy spending time around themFriendly, trustworthy and confident talking to peopleOrganised and tidy, with good attention to detailPunctualConfident using a smartphone for photos and videoComfortable lifting light boxes (up to 15 kg) and standing for long periodsRetail or customer service experience is helpful but not essentialHoursWe’re open Friday to Sunday, and each team member will work one shift per day (morning or afternoon), averaging 15.5 hours per week:Friday: 8am to 1pm or 1pm to 6pmSaturday: 7.30am to 1pm or 1pm to 6.30pmSunday: 8am to 1pm or 1pm to 6pm Health, Safety and EqualityFollow simple safety procedures to keep yourself and others safeReport any hazards or accidents straight awayTreat everyone fairly and with respectMUTHAPUPPA is an equal-opportunity employer. Our mobile shop is on wheels and accessed by steps, which makes the working environment unsuitable for anyone who requires step-free access. All applicants are considered fairly and equally based on their skills and experience. Why Join MUTHAPUPPAYou'll get all dog products at COST PRICE for the entire duration of your employment with us.Spend your weekends surrounded by dogs and dog peopleBe part of a growing local business with a clear purposeSupportive founders and consistent hoursThe role has room to develop as the business grows To apply, please email your CV and a short note about why you’d be a great fit to HELLO@MUTHAPUPPA.COM