Retail Loans Customer Journey & Analytics Expert

At ING we encourage you to `Do Your Thing` to do more of what you love. We’re on a journey that’s centered around our customers, powered by technology and digital environment, driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!We want you to discover and develop yourself while developing others, be creative, be successful, excel at your career life, work agile so new ideas come to life faster! Interested?What We Offer:At ING, we believe your work should inspire and fulfill you. That’s why we prioritize every detail to ensure you have an exceptional experience:You First Become Your True Self, Then an INGer:Flexible and hybrid working models, including remote options every third week of the month and during summer.14 days of welcome leave in your first year—don’t wait to pursue your dreams!Continuous Growth and Development:Access to global and local learning opportunities through ING Academy, LearnUp, and certification programs with leading universities.Opportunities to contribute to innovative projects both locally and globally while advancing personally and professionally.Flexible career experiences await you through Short-Term Assignments (STA), Long-Term Assignments (LTA), Mini Career opportunities, Double Major (Çifte Kariyer), Turuncu Misafir, and Global STA/LTA programs, designed to enhance your skills and broaden your experience across different teams, departments, and international locations.When you step into a managerial role at ING, our exclusive RISE Leadership Program empowers you to lead with confidence. Centered around technology and people, RISE equips ING leaders with advanced skills and a strategic mindset to navigate and thrive in a dynamic environment.A Dynamic and Supportive Work Environment:An informal and collaborative culture where your ideas and innovations are valued.Social clubs, celebrations, and events to help you balance work and fun.We Care About You:Comprehensive health insurance for you and your loved ones.Private pension plans to help you achieve your future goals.On-site amenities like a gym, coffee shops, a hairdresser, and more to simplify your daily life.At ING, we’re dedicated to helping you achieve your goals by embracing flexibility, growth, and innovation.For more information about our Orange Culture, click here now:https://youtu.be/Q-tB2-J1lzQIf you want to be the “Retail Loans Customer Journey & Analytics Expert” in our Retail Banking group, knowing that you will be responsible for strategy setting, marketing, business development and data-driven analysis of retail loans, this role is the right fit for you.If you think you may take charge of the following qualifications;Bachelor’s degreeMin. 3 years experience as Data AnalystProficiency in data analysis tools such as SQL, SASStrong analytical skills with the ability to interpret complex data sets and translate them into actionable insightsExperience in retail loans, payment systems or banking sector are plusesStrong intertest for retail loans, application processes and marketing strategies, pricing dynamics and digitalisationAbility to work under tight deadlines, continually prioritizing finance and business departments’ requests, analytical approach to solve problemsStrategical & analytic thinking, customer orientation and persuasion skillsExcellent command of MS Office programsGood command of written and verbal English and TurkishIf you think you may take charge of the following responsibilities;Fulfilling extensive data analysis for retail loans & payment systems productsBuild strong relationships across partners to implement and test new initiatives, negotiating commercials to optimise new customer growth, and managing partner performance against targets, whilst developing strategies for new opportunitiesEnsuring coordination between other business departmentsSupporting channels in terms of CX with a customer centric approach leading to sales growthOwnership of the product P&L and strategy to build long-term sustainable business growthKeep abreast of key industry trends to make recommendations on new revenue opportunitiesContributing to the development of ING and Retail Loans by participating in internal projects developing new product features and customer journeysKeep abreast of prevailing market conditions, bank policies/guidelines, regulatory requirementsLiaise with various parties to consider various risks and opportunities in product / project development processesIf you want to do your thing and explore the life while working don’t miss this opportunity!Candidates are expected not to share any sensitive personal data.