Retail Operations Manager [maternity cover]

We are a dedicated Squad on a mission to reshape watchmaking, rooted in our legacy since 1884. With a passion for crafting timepieces that thrive across air, land, and sea, we bring together a unique fusion of casual elegance, sustainability, and inclusive luxury. With 140 years of heritage and over 1,900 passionate individuals across 20 countries, we’re excited to continue our journey forward.Join our vibrant team in Grenchen/Zurich as a Retail Operations Manager and be part of something extraordinary!The role drives business performance through rigorous data analysis, operational excellence, and cross-functional collaboration. This position ensures that boutiques operate at the highest retail standards, leveraging insights, tools, and action plans to maximize sales, elevate client experience, and support long-term business growth.This role is a maternity cover, with a possibility of extending to the full-time role.Your contribution:Reporting and Performance Boost• You will systemize and optimize daily, weekly, and monthly market/boutique performance reporting, including flash reports, productivity analysis, and KPIs.• You will develop and deliver monthly reporting and rankings for markets, C-level management, and the board.• You will support annual and quarterly budget reviews and contribute to the preparation of Strategic Plans.• You will provide weekly and monthly business analyses from boutique to market level, monitoring economic and competitive trends.• You will drive adoption, accuracy, and continuous improvement of boutique dashboards and key pillars for Retail Managers and Boutique Managers.• You will manage and track retail boutique network expansion, closures, and refurbishments.Retail Reporting & Insights• You will prepare and deliver weekly and monthly business performance reports, including KPIs, category trends, and latest estimates.• You will run and analyze ad-hoc reports to support business needs and leadership requests.• You will consolidate, systemize, and optimize reporting and processes related to boutique events, KPIs, and product performance on a monthly basis.Administrative & Support Duties• You will prepare global retail weekly meetings and monthly one-to-ones with markets.• You will ensure the execution of all tasks related to boutique reporting back-end and boutique visibility on the website.Cross-Functional Projects• You will collaborate closely with Commercial, Visual Merchandising, Store Design, Merchandising, Marketing, Supply Chain, and CRM teams on initiatives improving operational excellence and retail performance.Do you think there is even more to discover in this role? You're right — apply today and learn more!You will fit well to our squad if:• You have expert proficiency in MS Excel, MS PowerPoint and Power BI.• You have minimum 5 years of experience in luxury retail, ideally in an international environment; experience as Boutique Manager or Deputy is a strong asset.• You have strong understanding of boutique operations, store KPIs, and performance improvement levers.• You are highly analytical, agile with numbers, and experienced in driving performance with data-driven insights.• You have strong work ethic with the ability to work autonomously and collaboratively across transversal teams.• You have proven experience managing cross-functional projects and influencing stakeholders.• You are fluent in English; additional languages are an asset.• You are proactive, ambitious, and comfortable navigating a fast-paced environment with evolving challenges.Your new employer:At Breitling, we encourage everyone to bring true authenticity to work and contribute to our shared mission to redefine luxury. We prioritize the well-being of our employees by fostering an environment of diversity, equity and inclusion, where every voice is heard and valued.We believe that happy, healthy employees are the key to success, which is why we offer competitive benefits, including:Home office (depending on position requirements)Watch to wear / watch to buy programReferral programDevelopment opportunitiesMaternity leave (17 to 19 weeks)Culture of feedbackWant to take on this mission and join our team? Apply now!We value diversity and are committed to fostering an inclusive environment that reflects the excellence and refinement that define our brand. We welcome applications from all backgrounds, regardless of race, gender, age, sexual orientation, disability, or any other protected characteristic. We invite candidates from all walks of life to share their applications to join our Squad, where inclusion is at the heart of our vision of elegance and prestige. Please note that the use of protective equipment is required for certain roles to maintain the highest standards of safety and precision during operations in our workshops.