Retail Store Manager

Company Brief:Talaat Moustafa Retail (TMR), part of Talaat Moustafa Group (TMG), leads the Group’s expansion into Fashion Retail, Food & Beverage, and Entertainment, creating destinations that bring together style, taste, and experience. Driven by excellence and innovation, TMR is redefining how people shop, dine, and play — blending luxury, creativity, and culture into every detail.ResponsibilitiesRepresent the brand by communicating its values and philosophy through all customer and team interactions.Define, execute, and monitor the store action plan to achieve sales targets and KPIs.Analyze sales trends, customer data, and competitor activity to identify new opportunities and improve performance.Manage the customer database to strengthen relationships and identify future selling opportunities.Prepare detailed reports on buying trends, customer requirements, and store performance.Ensure excellent service standards and high levels of customer satisfaction.Respond to customer complaints and concerns promptly and professionally.Ensure e-commerce orders are fulfilled accurately and within SLA timelines.Provide a clear vision to the team regarding business direction, store objectives, and key priorities.Coach and mentor team members, promoting continuous learning and a growth mindset.Monitor individual performance, conduct transparent evaluations, and implement performance improvement plans when needed.Motivate and support the sales team to meet sales objectives through effective communication, recognition, and guidance.Ensure compliance with all sales, operational, and HR policies and procedures.Oversee merchandise receiving, pricing, and visual display in line with brand VM guidelines.Monitor inventory levels, order replenishment, and manage stock accuracy.Maintain store compliance with legal, health, safety, and security standards.Coordinate floor coverage based on traffic data to ensure optimal customer service levels.Collaborate with internal teams to address and resolve any operational or compliance issues promptly.QualificationsVery Good Command of English languageHigh school diploma or equivalent qualification.Bachelor’s degree in Business Administration or relevant field preferred.A minimum of 4 years experience working in a retail environment, ideally in a managerial role.Strong leadership and customer management abilities.Customer service-oriented with in-depth knowledge of basic business management processes.Excellent communication and interpersonal skills.