Retention Specialist

TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.About TCP (TimeClock Plus):For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.As a Retention Specialist, you will be dedicated to building and maintaining strong client relationships ensuring that TCP is positioned to deliver on the services agreed upon that align with the client's goals, objectives, and expectations. We educate our clients, offer advice and suggestions, problem-solve, and advocate for them. Our success is measured by their success.RequirementsManage and maintain a growing book of current businessAct as the main point of contact for all accounts within your book of businessBuild long-term partnerships across your book of businessProactively contact active clients to enhance customer retention and provide support to your clientsEducate clients on all existing and new product offeringsAnalyse and measure the client's success, as well as areas where there is room to optimize their campaignIdentify opportunities to up-sell and cross-sell within the existing customer baseEnsure a high rate of renewal across the customer baseProactively assess the churn risk and work with Sales and Success team to retain the businessYou are a strong fit for this role if you have:1-2 years of experience in Customer Service or Customer SuccessCRM or Salesforce background is a plusStrong communication and follow up/follow-through skillsStrong attention to detail Goal-oriented Commitment to excellent customer serviceExcellent written and verbal communication abilities Ability to prioritize and manage multiple responsibilitiesAbility to work night shiftsPhysical Requirements:Prolonged periods sitting at a desk and working on a computerMust be able to lift up to 15 pounds at timesBenefitsCompetitive salary based on experiencePTO and Sick leavesIn-Patient Health insuranceProvident fund and EOBIThe work/life setup you need to be successfulA creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skillset, and create outstanding resultsThe opportunity to work with amazing talent in a fast-growing company that really values its teamCompany sponsored training, workshops, education, and team buildingThe chance to make a genuine impact on the company's growthPlenty of challenging work and the opportunity to stretch yourselfEvery day you'll get to work with amazing talent in a fast-growing company that really values their peopleTCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.