Retentions Consultant (must have RE5 & FAIS qualification)

Key Responsibilities - Contact clients who wish to cancel or have missed payments to understand concerns and provide solutions. - Use strategic objection handling to retain clients and reduce policy lapses. - Manage and follow up on payment arrangements and outstanding premiums in line with compliance requirements. - Offer alternative cover, discounts, or payment options to suit client needs. - Educate clients on the value and relevance of insurance products. - Maintain accurate client records …