Revenue & Customer Operations Manager

autone is transforming retail with AI-driven inventory intelligence.We’re on a mission to reimagine the future of retail. Combining cutting-edge AI with deep industry expertise to help global brands make smarter, waste-free decisions that drive growth and efficiency.Trusted by 50+ leading brands and backed by Y Combinator and General Catalyst, we’re scaling fast to build the technology that makes supply chains cleaner, leaner, and more agile.The RoleWe are seeking a strategic and execution-focused Revenue & Customer Operations Manager who will act as the operational backbone across our revenue-generating functions with a focus on customer success operations, optimising processes to ensure we stay lean while scaling.You'll develop and implement systems, processes and strategies to improve efficiency across the customer lifecycle - from acquisition through expansion. You'll work closely with the Revenue Operations Director and collaborate across sales, customer success, and product teams to drive operational excellence.The ideal candidate will have worked in a fast-growth environment where they've driven operational improvements and scaled revenue operations. Your work will enable our revenue organisation to operate effectively at scale, with a focus on minimising inefficiencies and maximising impact.Key ResponsibilitiesSupport leadership team on strategic projects from planning through execution to build a world-class revenue operations functionOwn and implement process improvements that optimise workloads across the full customer journey - from sales and onboarding through expansion and retentionWork as the interface between go-to-market teams and the broader organisation, scoping automation opportunities and ensuring seamless communicationCoordinate and manage essential revenue operations processes, ensuring alignment with strategic goalsConduct reporting and data analysis across sales, customer success, and operations to drive insights and decision-makingDocument and communicate operational changes across the organisationIdentify and implement tooling and systems improvements to support revenue growthWhat We're Looking For2+ years of experience in revenue operations, sales operations, customer operations, or strategy roles in fast-growth environmentsEnthusiasm for diving into operational details and hands-on implementationProven track record of questioning the status quo and driving meaningful improvementsHighly detail-oriented and organised, with excellent written communication skillsStrategic mindset focused on initiatives that move the needle for the organisationHighly analytical and technically inclined, able to dive deep into processes and systemsStrong work ethic with a "get stuff done" mentality, balancing speed with qualityComfortable working across multiple functions and wearing different hats as neededFluent in English, with strong written and verbal communication skillsNice-to-HavesExperience in B2B SaaS environments across sales and/or customer success operationsTechnical skills in SQL and/or PythonExperience with CRMs and tools like HubSpot, Salesforce, Intercom, or ZendeskPrior experience building or scaling revenue operations from the ground upBackground in fashion and retail technologyWhat Autone Offers YouHigh Impact: Your work will shape how we scale our revenue operations and how leading brands experience autone's AI platformCareer Growth: A meritocratic, high-growth environment where you can carve your own path and grow with the companyCreative Culture: Think pub quizzes, canoeing trips, team breakfasts and lunches, and an annual company retreatCompensation: Competitive salary plus meaningful equityFlexibility: Hybrid-friendly setup based in Central Paris (9th) or Central London. Open to candidates in other locations across the UK and EuropeInclusivity: We're committed to building a diverse, inclusive team and encourage applicants from all backgroundsThe Interview ProcessWe aim to move quickly (usually within 2-3 weeks):CV Screening with People Ops (15-20 min) - Introductory conversationRev Ops Director Interview (30 min) - Dive deeper into your experienceLive Case Study (1 hr) - Work through a realistic operational challengeFounder / C-Level Interview (30 min) - Final discussion on vision and fitOffer