QA Test Engineer

At Rezilient Health, we're not telehealth and we're not your typical doctor's office — we're the best of both worlds, redefining how primary care is delivered. To make that vision possible, our engineering team builds and maintains the custom tools that power our care model. Our technology is mission-critical, and we take pride in supporting a fast-evolving operation that serves real people with real health needs. As a QA Test Engineer, you will be the connection between product development and the rest of the organization.

You'll work closely with Engineering, Clinical Operations, and Customer Success teams to ensure our product ecosystem is clearly documented, well-understood, and continuously improving. You'll play a central role in maintaining internal knowledge systems, fielding and prioritizing feedback, and helping the team implement product enhancements efficiently and transparently. This role is ideal for someone who thrives at the intersection of product, process, and people. You are highly organized, proactive, and an excellent communicator. You love building systems that bring structure to complexity.

You're energized by the opportunity to wear many hats, take ownership of your work, and help teams function more effectively through process improvement and thoughtful documentation.

RequirementsKey ResponsibilitiesCross-Functional Collaboration & CommunicationServe as the connective tissue between Engineering and teams across Clinical, Sales, and Operations, ensuring fast, clear communication around product releases, bugs, and enhancementsTranslate technical updates and system changes into clear, actionable information for non-technical stakeholdersStartup-Focused QA & Product ReadinessOwn and execute end-to-end QA testing for all releases, from new features to hotfixes—prioritizing speed without compromising qualityEstablish and continuously evolve lightweight but effective QA processes suited for a fast-paced startup (e. g.

, test plans, regression testing, pre-release checklists)Monitor and validate functionality, usability, and data integrity across our platforms, including our custom EMR, patient-facing tools, and internal operational systemsPartner with Engineering to reproduce bugs, document steps to replicate, and ensure fixes are validated before releaseProduct Enablement & DocumentationBuild and maintain clear internal documentation to enable quick onboarding, troubleshooting, and team-wide understanding of product capabilities (e. g.

, FAQs, step-by-step guides, Loom videos)Create concise and user-friendly external product resources including support articles, release notes, and "what's new" videosLead the communication of product updates internally, ensuring the right teams have the right information at the right timeProduct Ops & Issue ManagementStand up and maintain systems for tracking bugs, triaging feedback, and collecting feature requests—balancing urgent needs with long-term prioritiesMaintain and evolve an internal product feature matrix, with visibility into access levels, user roles, and workflows across the orgCollaborate with the Clinical team to map and optimize workflows using product features and automationCompliance & Operational OversightSupport Engineering in tracking and documenting security and compliance initiatives (HIPAA, SOC 2, etc.

), including audit prep and task trackingMaintain visibility into remediation status and operational risks across IT and product systemsQualificationsBachelor's degree or equivalent experience in Product Ops, QA, Health Tech, or Engineering SupportHands-on experience managing QA workflows in a fast-moving startup, comfortable with lightweight tools, rapid cycles, and shifting prioritiesHighly organized, detail-oriented, and process-drivenExceptional communicator, able to synthesize and share information clearly across functions and audiencesProven ability to work cross-functionally and independently, especially in environments where systems and processes are still being builtExperience creating documentation and support content for both technical and non-technical usersFamiliar with tools like Google Workspace, Lucidchart, Miro, Notion, Jira, Loom, and ZapierExperience working in or adjacent to clinical/healthcare teams; familiarity with EMR systems a strong plusUnderstanding of security and compliance best practices (HIPAA, SOC 2, etc.

)Prior hands-on experience with QA testing or technical product supportBenefitsThis opportunity offers the chance to shape the future of healthcare in a culture where your ideas and contributions have a meaningful impact on the organization's future. You'll be part of a supportive, collaborative, and diverse team, with competitive compensation and benefits that include generous PTO, paid family leave, comprehensive medical, dental, vision, and life insurance, as well as stock options.