Software Developer and Post Sales Solution Specialist

Come and discover Ricoh, Digital Services Company!At Ricoh Puerto Rico, we are looking for the position of Software Developer and Post Sales Solution Specialist. Position Profile: A Software Developer and Post Sales Solution Specialist is a dynamic and versatile professional who will play a dual role within our organization. This individual will join a high-performing team responsible for the design, development, and implementation of software applications, while also supporting the post-sales delivery of enterprise content management and automation solutions.

The position involves working closely with cross-functional teams and clients to implement new projects, deliver support after deployment, and ensure the successful configuration and integration of both custom and pre-configured solutions. Main Responsibilies: Analyze, design, develop, and test software solutions using best practices and company standards. Implement business processes and System Integration. Collaborate with business analysts and stakeholders to translate requirements into scalable technical solutions. Participate in code reviews and ensure quality assurance practices are followed. Document technical designs and maintain system specifications. Perform software installations, configurations, upgrades, and client onboarding remotely or on-site.

Deliver training sessions to end-users and administrators. Troubleshoot and resolve technical issues, providing outstanding customer support. Implement pre-configured IT and automation solutions and customize them based on client needs. Maintain up-to-date documentation of activities using internal project management tools. Contribute to cross-functional teams working on multiple client implementation projects simultaneously. Follow project plans under the guidance of a Project Manager, ensuring deliverables are completed on time. Engage in clear, effective communication with clients, ensuring their needs are met with professionalism. Support internal teams in risk identification and participate in root cause analysis when needed. Qualifications:

Bachelor’s degree in software Engineer, Computer Science, or a related field. Equivalent experience may be considered in lieu of formal education. 3+ years of experience in software development and/or enterprise IT solution implementation. Previous experience with automation platforms (Camunda, etc. ) and/or document management systems (SharePoint, etc. ) is a strong plus. Strong oral and written communication skills. Ability to deliver presentations and conduct user training sessions. Demonstrated organizational skills and experience managing concurrent projects. Understanding of software architecture, technical designs, and system specifications.