Senior Business Analyst, Process & AI Systems

Location: Calgary, AlbertaEmployment Type: Full-time, HybridSalary: Competitive, based on experience (: 120k/yr) + Benefits + Performance BonusDefine the systems and processes that power a high-growth tech platform. About RippleAt Ripple, we are a high-growth PropTech company on a mission to redefine the experience of renting by revolutionizing how people access and manage services. Based in Calgary, we're growing fast and doing big things—with 4. 7 stars on Google from hundreds of happy customers who love our speed, transparency, and easy-to-use platform.

As we prepare to scale nationally, we are looking for a structured, process-oriented leader to build the operational blueprint that will power our expansion. The RoleThis role is perfect for a Business Analyst who excels at translating complex business needs into clear, actionable plans and isn't afraid to get technical. You are a systems thinker and a natural problem-solver, skilled at understanding the big picture and documenting it with precision.

As our Senior Business Analyst, you will be the glue between our business goals and our technology, ensuring that our processes are well-designed and our systems are configured to support our growth. You will be in charge of defining the requirements for our operational systems, authoring the procedures that guide our team, and collaborating with Product Managers and leadership to build for the future. What You'll DoAnalyze and Document Processes: Map current-state workflows, identify inefficiencies, and design optimized future-state processes that scaleDefine Business Requirements:

Author and maintain detailed Business Requirements Documents (BRDs) for new systems, features, and process improvementsDesign & build intelligent workflows: Become the expert on our end-to-end customer journey, from onboarding to issue resolution, and re-design it for maximum efficiencyOperationalize AI Insights: Design and implement workflows that leverage our AI systems to automate decision-making, classify customer requests, and drive proactive service deliveryCreate Standard Operating Procedures (SOPs): Write and manage a clear, comprehensive library of SOPs that ensures consistent and high-quality service deliveryDesign System Integrations:

Work with technical teams to understand API capabilities, document data flows, and define the logic for system integrationsAct as a key business stakeholder for product: Collaborate closely with our product and engineering teams to define requirements and translate operational needs into features for our core platformSystem Configuration & Administration: Manage the configuration of key business applications, such as our CRM (HubSpot), to ensure they align with the defined business processesData-Driven Analysis: Use data to identify trends, support recommendations, and build business cases for new initiatives and improvementsRequirementsWho You AreYou're a master of organization, an exceptional communicator, and a structured thinker.

You find satisfaction in creating clarity from complexity and are motivated by building robust, well-documented systems that empower a team to succeed. We'd love to meet you if you have:

A Bachelor's degree in Business, Information Systems, or a related field5+ years of experience as a Business Analyst, Systems Analyst, or in a similar role within a tech-driven companyDemonstrated experience in requirements gathering, process mapping (using BPMN or similar notations), and stakeholder managementA proven track record of writing clear and detailed BRDs, SOPs, and other process documentationStrong experience with CRM platforms like HubSpotA solid understanding of REST APIs and how systems communicateA team-first mindset and a willingness to wear multiple hats in a fast-growing environmentBonus points if you have:

A Master's degree or MBA in a related fieldExperience with a scripting language (like Python or Google Apps Script) for light automation or data analysisExperience using tools like Postman for API testingExperience in a SaaS, platform, or marketplace companyBenefitsWhy Join Ripple?You'll be trusted and supported - You're not just a number here. You'll have real ownership over your responsibilities, and your ideas for making things better will be heardYou'll be joining a top-rated team - With a 4. 7-star rating on Google, we're known for delivering an exceptional customer experience.

We take pride in what we buildYou'll grow with us - As we expand, there's opportunity to grow into a more senior operations or product role in the futureYou'll work in a fast, tech-forward environment - No clunky processes or outdated systems here. We love finding better, smarter ways to get things doneCompensation & BenefitsBase salary: Competitive and based on experienceStock Option PlanPerformance bonus: up to 10% based on operational KPIs and project outcomesHybrid work model with flexibilityExtended Healthcare Plan (Medical, Disability, Dental & Vision)Paid Time Off Benefits