Job Title: System Administrator / Helpdesk Support (Call Center)Location: On-siteEmployment Type: Full-time Role OverviewWe are a medium-sized call center seeking an experienced hands-on System Administrator to keep agents productive every day. You will be the primary owner of our local Windows Active Directory domain, first-line workstation support, basic network troubleshooting, and day-to-day maintenance. The role is 70 % frontline helpdesk and 30 % systems & network administration. Excellent communication and customer-service skills are as critical as technical know-how.
RequirementsAreaTypical TasksActive Directory & Windows serverCreate, modify, disable user and computer accounts, GPOs, OUs, logon scripts, file sharing and printingWorkstation & Helpdesk Image, deploy, and support Windows 10/11 PCs, resolve daily tickets (hardware, OS, MS office, VPN, printers, peripheral issues), provide remote support using RMM toolsNetworking (Basic)Troubleshoot Layer 1–3 issues: cabling, DNS. Work with ISP on outages, latency, and line changes. Monitor switch and firewall logs (Cisco/Fortigateexperience a plus). VoIP / TelephonyFirst-line support for FreePBX / Asterisk:
user extension adds/moves/changes, softphone profile provisioningDocumentation & ComplianceMaintain up-to-date asset inventory, contribute to IT policy enforcement (passwords, updates, data-handling)User Training & Soft SkillsDeliver short “IT 101” sessions for new-hires.
Translate technical issues into clear, empathetic language for non-technical staffRequired Qualifications 3+ years in a system-admin or senior helpdesk role, preferably in a call-center environmentSolid Windows Server & Active Directory administration skills (user lifecycle, GPO, DHCP/DNS)Working knowledge of networking fundamentals (TCP/IP, subnets, Wi-Fi)Experience supporting VoIP endpoints; familiarity with FreePBX/Asterisk and SIP signaling is a significant advantageProficiency with common helpdesk/RMM, MS office toolsAbility to lift and rack equipment and work after-hours maintenance windows as neededExcellent English communication, documentation, and customer-service orientation. BenefitsWhat’s Offered:
Competitive salary + high commissions and bonuses Career progression opportunities within a global organization Vibrant and international office environment
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