Romanian Speaking CS Agent For Booking.com - Work In Greece - Paid Relocation

Mercier Consultancy MD is excited to offer an exceptional opportunity for a Romanian Speaking Customer Service Agent for Booking.com, which includes paid relocation to the stunning destination of Greece. In this pivotal role, you will deliver outstanding support to Romanian-speaking customers, assisting them with their travel bookings and inquiries to ensure a smooth and enjoyable experience.ResponsibilitiesRespond to customer inquiries in Romanian via various communication channels, including phone, email, and live chatAssist clients with the booking process, modifications, and cancellations, ensuring all needs are met efficientlyTroubleshoot and resolve issues related to reservations promptly, providing exceptional customer serviceDocument customer interactions and feedback in the company's CRM system for quality assurance and reportingCollaborate with internal teams to address more complex customer issues as neededStay informed about company promotions, policies, and services to offer accurate information to customersRequirementsFluency in Romanian (both written and spoken), with English proficiency considered a plusPrevious experience in customer service, particularly in the travel or hospitality industryStrong communication skills and a passion for helping customersExcellent problem-solving abilities with a focus on customer satisfactionFamiliarity with CRM systems and online booking platforms is advantageousWillingness to relocate and adapt to a new culture and work environment in GreeceAbility to work in a fast-paced environment while managing multiple tasks effectivelyBenefitsCompetitive Monthly SalaryFully Paid Relocation PackageFully Paid TrainingHealth Insurance2 Extra Salaries Per YearAnd Much More..