Sales Associate Los Angeles Store (M/W) - John Lobb

About John LobbFor more than 150 years, John Lobb has prided itself in upholding the highest standards and levels of craftsmanship and design in the creation of hand-made shoes and boots for men. A company of the Hermes group since 1976, the bespoke footwear is still hand-crafted in our workshop in Paris while the ready to wear collections are manufactured in our Northampton factory.John Lobb owns a distribution network that includes twenty stores established in eight countries and works with a highly selective network of partners and authorized retailers around the world.ContextOur Beverly Hills boutique is looking for a Sales Associate. The store is established selling ready-to-wear and made-to order shoes and accessories.General MissionThis is a sales role dealing with John Lobb’s discerning and demanding international clientele. The position entails involvement in all aspects of daily boutique life, including dealing with stock and deliveries, after-care services, customer communication and administrative tasks.The successful candidate will be expected to be able to maximize sales whilst patiently delivering the highest level of customer service and building relationships, ensuring customer retention.Main Accountabilities:Under the direct responsibility of the Store Manager:Sales floor operationsAct as a member of the sales team offering excellent customer service, developing and maximizing sales opportunities whilst ensuring customer retention.Develop an in-depth knowledge of all John Lobb’s products: their features and benefits.Ensure that in store displays are constantly reviewed, kept fresh, relevant and attractive at all times.Deal with customer queries and correspondence.Ensure and participate in excellent aftersales and sales support activities. Stock and back-office managementMaintain a constant knowledge of the stock that is available in the store and elsewhere.Ensure that stock is properly stored and handled and bring stock issues to the attention of the Store Manager.Participate in the stock ordering, receiving and maintenance processes. Miscellaneous:Contribute to the compilation, maintenance and utilization of an accurate customer database in support of CRM initiatives.Take part of security activities within the company’s guidelines and ensure, as far as practicable, that stock or other property is not put at unnecessary risk.Liaise with the wider John Lobb team as necessary in support of the store’s requirements.Undertake projects and responsibilities at the direction of the Manager.Supervisory Responsibility:NOBudget Responsibility:NODecision Making Responsibility:NOAbout You:Minimum of 3 years’ experience in high-end or luxury international retail; background in footwear or men’s apparel is a plusExceptional communication skills in both written and spoken EnglishFluency in an additional language is highly advantageousFamiliarity with retail administration; basic knowledge of CRM systems, databases, and e-commerce preferredDemonstrates a refined approach to sales and customer relationship managementCollaborative team player with a positive attitudeDynamic, flexible, and adaptable in fast-paced environmentsProactive mindset with a strong focus on performance and resultsSolid problem-solving capabilitiesProven ability to build strong relationships and communicate with professionalismCalm under pressure and able to manage multiple tasks simultaneouslySelf-motivated and capable of working independently while contributing to team effortsStrong organizational and time-management skillsOpen availability to meet business needs, including weekends and holidaysPhysically able to lift up to 25 lbs. without assistanceThe hourly range for this position is $26.52 - $29.30. Actual rates are determined based on the job, location, and individual experience.We are looking for a candidate who has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.Hermès is proud to offer a variety of benefits to support the needs of our employees and their families, including:Commission and bonus incentives based on sales performanceMedical, Dental, Vision,Life Insurance and DisabilityPaid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)Paid Parental leave and transition timeVarious voluntary benefits such as flexible spending accounts, voluntary life insuranceProduct discount and EAP resourcesAccess to Family Building Support and more! "Créateur, artisan et marchand d’objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde. Animé par un esprit d’entreprendre continu et une exigence constante, Hermès cultive la liberté et l’autonomie de chacun grâce à un management responsable. L’entreprise perpétue la transmission de savoir-faire d’exception par un ancrage territorial fort dans le respect des hommes et de la nature – source de matières d’exception. Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde."