Sales Engineer

Company DescriptionMaster Systems is a global maritime enterprise specializing in marine electronics, navigation, communication, automation, calibration, and safety services. Established in 1999, the company is Headquartered in Dubai, Master Systems operates across multiple global locations, including Europe, the Middle East, Africa, and Asia,Role Description1 Prepare, issue, and manage customer quotations promptly, ensuring accuracy and adherence to company pricing guidelines.2. Customer Follow-Up : Conduct regular follow-ups with customers on issued quotations, inquiries, and ongoing projects to ensure smooth communication and progress towards closing sales.3) Client Visits : Schedule and conduct client visits to understand their needs, present product solutions, and build strong, long-term relationships.4. Feedback Collection : Collect and document customer feedback systematically to gain insights into client satisfaction and identify areas for service improvement.5. New Lead Generation6. Achievement of Sales Targets: Work diligently to achieve or exceed periodic sales targets set by the company.Accountability:1. Quotation Accuracy and Timeliness:Accountable for the accuracy and timeliness of all quotations issued, ensuring they meet client specifications and company standards.2. Sales Conversion:Responsible for effectively following up with customers and driving the conversion of quotations into confirmed sales, thereby meeting the periodic target requirements set by the management.3. Client Relationship Management: Accountable for the quality of client interactions and the strength of relationships built during client visits and communications.4. Customer Feedback Utilization:Ensure that customer feedback is not only collected but also communicated to relevant teams for continuous improvement.5. Invoice and Payment Management:Responsible for coordinating with the support staff to ensure invoices are generated accurately and payments are followed up diligently to meet revenue targets.6. Issue Resolution: Accountable for escalating any client-related issues to the CSM in a timely manner, ensuring minimal disruption to the sales process.7. Database Integrity: Responsible for maintaining an accurate and up-to-date customer database, which is essential for effective client relationship management and future sales initiatives.