Sales Operations & Billing Coordinator

Job DescriptionThis role is based in our Boston office. This position reports to the Senior Sales Operations Specialist and will be responsible for supporting the events sales team, with a focus on excellent communication, meticulous attention to detail, and practical skills. Responsibilities include sales order entry, database and inventory tracking, generating invoices and general reporting for the GLG (Global Licensing Group). This role will also support TAS (The Aesthetics show) as the billing coordinator/specialist.Role Accountability And DutiesContract quality assurance and processing in Salesforce.Verify signed contract information in Salesforce is filtered into Oracle to ensure customer credits and payments are accounted forPerforms data entry of exhibitor contracts to produce an invoiceTroubleshoot disputes, inaccuracies and changes of invoices sent to customers.Monitors ongoing verification of exhibitor status and ensure proper discounts are approved/applied.Maintain special invoicing requirements by client.Maintain strict audit controls.Assign leads in Salesforce based on geographical and categorical territories, to include periodic bulk uploads throughout the sales cycleProcess change requests in Salesforce, product trackers, and floor planProvide support as needed during the prebook / rebook processManage and track product holds in shared documents; send weekly notices to the Sales team with list of holds expiringAssist with ongoing maintenance support for floor plan, to include auditing holds, placing and removing holds for management, and adding contracted customersTravel to event to support on-site rebooking, as neededQualificationsWhat you bring to the team:Excellent account reconciliation skillsGood communication skills with the ability to build strong relationships with key contactsMaintain attention to detail and remain approachable while working under pressureAct with integrity, tact, and diplomacyAbility to complete a variety of related tasks and proactively solve problemsExcellent Customer Service skillsOrganized and able to meet deadlinesAbility to be flexible within the roleConfident and highly motivatedProficiency with MS Office SuiteOther Preferred AttributesExperience managing projects and deadlinesExperience using project management softwareExperience with Microsoft Access a plusExperience with Salesforce, Oracle and CadmiumExperience with contract review & maintenanceAdditional InformationWe believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.comOur Benefits IncludeGreat community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environmentBroader impact: take up to four days per year to volunteer, with charity match funding available tooCareer opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job movesTime out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a yearCompetitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discountStrong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and moreRecognition for great work, with global awards and kudos programsAs an international company, the chance to collaborate with teams around the worldThe salary for this role is $45,000 - $53,000This post will expire 11/15We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.See how Informa handles your personal data when you apply for a job here.