Sales Operations Manager

At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian andinternational companies. We believe in helping people grow into their best selves, and ourever-growing network of happy candidates and clients is what drives us forward. Let’s shapethe future together!For one of our clients - a leader in reshaping businesses with Strategy, Consulting, and state-of-the-art Technology, powered by the world’s largest network of tech centers, we are looking for – Sales Operations Manager.Responsibilities:*Drive the success of a dynamic sales program in close collaboration with the Regional SalesManager, ensuring top-tier performance and results;*Act as a trusted business partner to the rSM, turning insights and feedback into actionableplans that boost sales effectiveness and quality;*Work hand-in-hand with QA, Coaching, and WFM teams to deliver outstanding customerexperiences and operational success;*Analyze trends and performance data to uncover new market opportunities and recommendfocus areas that drive revenue;*Inspire, coach, and develop Team Leads and Agents to achieve their full potential throughstructured training and ongoing support;*Take ownership of in-quarter improvement initiatives and recovery plans, ensuring targets aremet and exceeded.Qualifications:* 3+ years in sales-focused operations (online advertising, digital marketing, or B2B sales).* 5+ years of experience leading sales teams within a BPO environment.* Proven leadership in coaching and developing high-performing sales teams* Strong analytical skills with ability to turn insights into strategy.* Deep understanding of sales planning, program management, and performance optimization;* Excellent English, strong background in advertising and SMB sales, with a desire to helpsmall businesses grow through innovative solutions.Our client offers:*25 days of annual vacation and opportunities for career growth;*Standard working shifts, hybrid model;*Flexible benefits program and options to purchase company shares;*Comprehensive health and dental insurance, along with life insurance;*Food vouchers and Multisport cards for employees;*Employee Assistance Program and bonuses for special occasions;*Free language courses to support personal and professional development.If you feel excited and confident that you’re the perfect fit, we encourage you to take the nextstep. Kindly share your detailed resume in English when you get a chance. (and don’t forget toinclude the reference number MA_).Rest assured that we will reach out promptly to the candidates whose profiles closely matchour requirements. Your privacy is of utmost importance to us, and all your information issafeguarded in compliance with the regulations of the Commission for the Protection ofPersonal Data (Astrea Recruitment, reg. No 1809).