Sales Programs Customer Support (Portuguese)

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.A Sales Programs Customer Support is responsible for managing customer and partner claims, resolving disputes, and supporting the administration of sales and marketing programs. The role requires strong analytical, communication, and problem-solving skills within a fast-paced, global environment.Key responsibilities:Review and resolve partner or customer claims and disputes related to sales incentives or marketing funds.Act as a main contact for inquiries, ensuring timely and accurate responses.Analyze data to identify trends, errors, and opportunities for process improvement.Support sales and marketing fund (MDF) operations, ensuring compliance and accurate documentation.Collaborate with Finance, Sales, and Operations teams to ensure smooth program execution.Maintain detailed and compliant records and reports for auditing and client purposes.Required Qualifications:High School Diploma Portuguese – C1English – B22+ years of experience in Claims, Disputes, Support, or Sales Operations in a BPO or corporate settingProficiency in Excel and CRM/ticketing systemsStrong attention to detail and stakeholder managementPreferred Qualifications:Experience with Sales Incentive or Marketing Fund (MDF) programsBackground in Finance or Marketing OperationsExcellent communication and analytical skills