Sales & Service Manager - Oakridge Centre

WHY JOIN ALO?Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.OVERVIEWThe Sales & Service Manager is a critical member of the store leadership team accountable for bringing Alo’s business and guest experience strategy to life in the store. This individual is passionate about business targets, sales, guest experience, and elevating talent to meet Alo’s values. This role’s north star is pointed at ensuring that guest experience in the store is exceptional. Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently.Sales & Service LeaderInvestigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gapsOversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coachingContinue to build the client relationship daily with our customersEnsure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as neededPartner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team Business LeaderRepresent the business in meetings and on conference calls, in partnership with General ManagerReview, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)Future planning workflow business needs to protect optimal performance People LeaderEnsure that the Sales, Service, and Community team exudes Alo's mission and guiding principles to effectively communicate to our guests who we are, what we do and why we do what we doLeads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual teamEstablish internal & external pipeline through succession planning and recruitment strategyWrites an effective schedule that prioritizes the best business strategy, in partnership with the General Manager/Store Manager Business PartnerOversees the execution of certain deliverables on the Alo Sales and Service Model, protecting operational efficiencyCollaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizational goalsDemonstrate an ability to navigate the organization with a balance of business need and brand culture Sales & Service Leadership Qualifications3-5 years of retail or related industry leadership experience Working knowledge of MS Office (Word, Excel and Outlook) Extraordinary interpersonal and communication skills, both verbal and writtenAgile with the ability to handle multiple tasks in a changing environmentIndependent work ethic, time management skills, and personal accountability Requires constant movement in and around all areas of the storeAligns with and embodies Alo’s guiding principlesAbility to lift, push, carry or otherwise move up to 50 poundsAbility to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladderAbility to stand and move for an entire shift Sales & Service Manager ScheduleTo build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January)As an Equal Opportunity Employer, ALO Yoga does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.JUST SOME OF THE PERKS Generous employee discount for Bella+Canvas, Alo Yoga, and free membership to Alo Moves, with access to hundreds of streaming fitness and yoga classes with top instructorsCompetitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)401K with company matching (Full-Time Employees)Monthly Store IncentivesClothing AllowanceFree yoga classes at any of our SanctuariesThe Company’s Sales & Service Manager base pay ranges from $74,000 - $90,000 CAD/ year. Please also note, Sales & Service Managers are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, Talkspace, and AloMoves.For CA residents, Job Applicant Privacy Policy HERE.