Sales Supervisor, HSR

Main Responsibilities:Assist and report to Store Manager/Assistant Store Manager to manage and oversee the daily store operationsSupervise, ensure, and manage a team of sales staff to provide excellent customer service and build client relationshipsIdentifies and handle client enquiries, concerns, and complaintsEnsures store presentation is consistent with our brand imageSupervise general housekeeping and cleaning duties including performing such duties, if necessaryCoordinates with the team on the execution of sales plans and store eventsManage and motivate staff to achieve sales targets establishedEnsures proper security measures are enforcedMonitors and assists sales staff development by providing on-the-job training, product training, etc.Communicate timely with both internal and external parties. Which includes, emails, text messages and phone calls.Be a mentor to assistant sales supervisors and guide them where requiredAlways maintain a high standard of personal grooming and professional conductPerform any other duties that may be assigned from time to time by the Store Manager and/or Operations TeamRequirements & Capabilities:Passion in retail industryTech savvy and good with IT/digital technologyFluent in English and other spoken, written languages a plusMust be a good team player pleasant service oriented and self-motivatedStrong team building interpersonal and communication skillsHands on computer knowledge of MS Office"Créateur, artisan et marchand d’objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde. Animé par un esprit d’entreprendre continu et une exigence constante, Hermès cultive la liberté et l’autonomie de chacun grâce à un management responsable. L’entreprise perpétue la transmission de savoir-faire d’exception par un ancrage territorial fort dans le respect des hommes et de la nature – source de matières d’exception. Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde."