Sales Support Manager

About the RoleThe Sales & Marketing Department will support the Go To Markets strategy by increasing revenue and account acquisition at a growth rate above the market and create a balanced customer portfolio and revenue mix (e.g. expanded profitable business and number of customers across the 3 sales channels). The department achieves this by consistently improving our ability to win, retain and develop profitable customers using defined product offerings, and clearly articulated value propositions prescribed for each vertical across the three sales channels.ResponsibilitiesAccount Management Support and Sales Support Team Lead Provide support to the development and maintenance of customer relationships with Global Accounts, in line with SLA and customer needs, to enhance overall client portfolio, safeguard sales revenue and ensure customer satisfaction Ensure SOP’s being in place to safeguard correct customer handling and business execution by Operations Conduct centrally the pricing request for Global Accounts outside of tender process to enable competitive pricing and increase wallet share. Work with NSM to develop and publish: > Business cases & showcases > Customer Cards and Strategic Account Plans – Regional and Country level > MBR and QBR presentations and data Complete bids, proposals, RFQ, RFI for presentation to customer and follow up of quotations. Assist with generating SOP's for new business to ensure proper and smooth operation and implementation. Gather, consolidate and analyse data to create reports on performance statistics/KPIs, market information and client activities. Execute on-time reporting for customers. Whenever applicable, helps to coordinate customer training and functions in co-operation with key stake holders from the regional team. New Business Compiles lists of prospective customers for use as sales leads (on request i.e. web research, cold calling, networking, and research). Handles inbound sales lead calls and passes these onto the NSM for allocation. Develops and compiles Sales collateral in co-operation with the Regional BD Team. Responds to quotation requests as well as concerns and questions of prospective and existing customers; complete bids, proposals, RFQ, RFI for presentation to customers and follow up of quotations. Sales Administration & Support Prepare CRM reports and monitor staff performance relating to CRM mandatory data entry standards. Enter new customer data and other sales data for current customers into CRM. Work with all sales personnel within the country to keep account activities and literature up to date. Execute on-time reporting for NSM & other BD team members. Submit management information related to performance as well as the opportunity pipeline, to enable the NSM to steer and take corrective actions if applicable. Support NSM on yearly budgeting process. Deploy and maintain customer & team portals in order to manage central availability of documentation and information. Coordinate the upload of documents. Administer portal setup and user rights. Report applicable management information to NSM. Coordinate team meetings, take and distribute minutes Other general administrative tasks that may occur on an “ad hoc basis” Prepares presentations, meeting agendas and travel itineraries (i.e. overseas visitors) Assist yearly customer surveys related to the quality of the services Requirements:Degree/ Diploma in aby discipline3 to 5 years Industry knowledge.Strong Sales or Business Development background in Logistics, Freight Forwarding or WarehousingTender processes management experienceStrong confidence and competencies in building executive level relationshipsFluent in both verbal and written EnglishStrong verbal and written communication skillsPersuasive & pleasant phone mannerHigh level of pro-activity and a sense for urgencyCommercial senseTime management & prioritising skillsCustomer service skillsCapable of multi-tasking