Sales Support Rep – Email & Chat (Remote)

Be the Brand’s Voice. Support Customers. Drive Revenue.TalentPop App partners with high-growth e-commerce brands to optimize every customer interaction. We are looking for a results-driven Sales Support Rep – Email & Chat who can deliver world-class written support while identifying revenue opportunities through upselling, cross-selling, and retention.This is a fully remote, non-voice position focused entirely on professional written communication. If you enjoy solving customer concerns and naturally identifying sales opportunities within conversations, this role is for you.IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACKTo ensure your application is reviewed by the Recruitment Team, you must follow these steps exactly. Applications that do not follow these instructions will not be reviewed.When selecting the position during your application, choose “Brand Concierge”.Enter the application code CSSS in the required field.Your ResponsibilitiesCustomer Support & RetentionHandle customer inquiries via email and live chat.Resolve product and order concerns accurately and efficiently.Maintain high customer satisfaction scores and fast resolution times.Identify potential churn risks and implement proactive retention strategies.Sales & Revenue GrowthIdentify upsell and cross-sell opportunities during support interactions.Educate customers on premium features, add-ons, and expanded services.Clearly communicate product value and return on investment.Contribute to monthly expansion and retention revenue targets.What We’re Looking ForAt least 1 year of experience in Customer Support, Customer Success, or Inside Sales (SaaS or E-commerce preferred).Excellent written English communication skills.Experience with CRM platforms such as HubSpot or Salesforce.Experience with helpdesk tools such as Zendesk, Intercom, or similar systems.Strong KPI-driven mindset focused on service quality and revenue growth.Understanding of e-commerce operations and online customer experience.What We OfferCompetitive base salary.Commission structure and performance-based bonuses.100% permanent work-from-home setup.Health coverage (HMO or monthly stipend).Paid time off.Clear career growth opportunities in Customer Success and Sales.Technical RequirementsReliable personal computer or laptop (i5 processor or modern equivalent).Stable wired internet connection (minimum 15 Mbps download and upload).Quiet and professional workspace suitable for written customer interactions.Ready to turn written conversations into measurable revenue growth? Apply today to become our next Sales Support Rep – Email & Chat.