Customer Service and Field Service Sales Specialist

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategorySalesJob DetailsAbout SalesforceWe’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.

If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. Join our growing Service Cloud team as a Customer Service and Field Service Sales Specialist. You will be responsible for leveraging the untapped opportunities across the Service Cloud space with the leading Customer Service and Field Service offering in your bag. You will work in partnership with the account owners, the Core Account Executive team.

In this role you will formulate and implement a Service Cloud Field Service sales strategy, leading the way with AI and Agentforce, drive revenue growth by penetrating the current customer base, and develop new customers in the enterprise space. This role will work with Enterprise Business Unit (Large Accounts). And both existing accounts as well as prospects- and seek to build new relationships in a set of assigned territories.

Your ImpactThis unique position collaborates internally and externally to position the incredible value of key Service Cloud Field Service solutions supported by additional products as; Appointment Booking, Virtual Remote Assistance, Self-Service and Knowledge portals as well as natively embedded scheduling and dispatching functionality into the market leader customer engagement platform, Salesforce Service Cloud. You will work closely with current- and prospective customers as a trusted advisor to deeply understand their unique company challenges and goals. You will identify opportunities across the broader Service Cloud offerings to help them reach their business goals and blaze new trails within their organizations.

You will contribute to our business growth in a fast-paced, collaborative and fun atmosphere, as a valued member of our Ohana.

Your ResponsibilitiesDevelop and implement successful campaigns across the install base, prospects and whitespacePersonally build new leads from prospecting efforts and assist others to qualify leads & sales opportunities thoroughlyLeverage business from new & established relationshipsStrategize, negotiate & close businessUnderstand the commercial aspects of the Service Cloud solutionExceed an annual sales quota by running a full sales cycle to address client problems and transform their business as related to their contact center needsEnable and educate internal teams to ensure they can successfully seek Service Cloud opportunitiesBe customer-facing as requiredKey characteristics we look for in youSeveral relevant years of experience as a value-seller, in the Customer Service and/or Field Service SW industry is a must!Ability to multi-taskCommitted to continuous learning.

Curious - always asking why and challengingAbility to collaborate with multiple internal plus external stakeholders to drive the best outcome for the customer and SalesforceEnjoy developing a strategy and bringing everyone along on the journey. Ability to execute on that strategyStrong sales disciplineResilient, fearless and works well in a teamFabulous negotiation and collaboration skillsSees a path forward no matter the challengesEnjoy running a high-energy sector.

Travel may will be required across Denmark but virtual meetings are a big part of covering the territoriesStrong organizational and time management skillsPublic speaking / on-stage presentation skills; storytellingEnjoy working with customers and taking them on the Salesforce Customer JourneyFluent Danish + English and the right to work in Denmark is mandatory; you are expected to come to the office on average 3/4 days a weekAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal.

Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.

Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.