SAP iXp Intern - Supply Chain Technical Support Engineer (APO/IBP)

We help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.What You’ll BuildThe SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship, it’s the foundation for a career built on connection, creativity, and impact.Position title: SAP SCM iXp Intern – SUPPLY CHAIN TECHNICAL SUPPORT ENGINEER (APO/IBP)Location: São Leopoldo, BrazilProject scope and deliverablesThe intern will work as part of the SAP Product Support team, focusing on troubleshooting and resolving customer product issues. They will analyze incidents, perform root cause analysis, and provide solutions through SAP Notes, Knowledge Base Articles, or configuration checks. They will also document solutions and create WIKI entries to support Knowledge Management initiatives. Expected outcomes include improving customer satisfaction, reducing customer effort, and ensuring compliance with Service Level Agreements (SLAs). The intern will also participate in e-learning, coaching sessions, and weekend or 24x7 support activities, contributing to continuous service improvement.Business impactThis work directly supports SAP customers by ensuring product reliability and quick issue resolution. By solving incidents and documenting solutions, the intern helps reduce downtime and improve the customer experience. Their work contributes to the organization’s vision of “Support Without Incidents” by sharing knowledge, promoting collaboration, and driving innovation. This creates meaningful value for SAP’s global support operations, ensuring customers receive consistent, high-quality technical assistance and helping SAP maintain its reputation for excellence in enterprise software support.Team environment and collaborationThe intern will be part of a small, collaborative, and multicultural team. They will work closely with other Support Engineers, Development, and Operations teams. Mentorship and coaching will be provided through regular learning sessions, training, and guidance from experienced colleagues. Collaboration is central to success in this role, interns are expected to communicate effectively, share knowledge, and contribute to a positive, supportive team culture. They will also engage with global teams, participating in projects and interacting with customers worldwide to provide excellent support experiences.Learning opportunitiesThe intern will gain hands-on experience with SAP software and support processes used by major industries and governments worldwide. They will learn to use SAP tools such as ServiceNow, SAP Notes, and AI-powered systems, as well as enhance their skills in SQL, databases, and programming languages. Exposure to SAP business processes, especially in the Supply Chain area, will help them understand end-to-end system behavior. The intern will also develop key soft skills such as time management, analytical thinking, resilience, and problem-solving, preparing them for future career opportunities within SAP or similar enterprise environments.Additional contextThis internship offers a dynamic, global experience where the intern will meet and collaborate with professionals and customers from all around the world. They will get the “small startup” team feel while enjoying the stability and resources of a global enterprise. The intern will be encouraged to innovate and create tools that simplify business operations, contributing ideas to make SAP run better. This role is ideal for early talent seeking to learn continuously, grow professionally, and become an ambassador for SAP’s Support Organization.What You’ll BringWe’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.Educational requirementsBachelor’s degree in Production Engineering, Computer Science, or a related IT/Supply Chain field.What experience level and background would set someone up for success?Early talent or student with strong interest in IT and Supply Chain processes.Curious, analytical, and eager to learn continuously.Comfortable working in a fast-paced, global, and customer-facing environment.What technical skills are essential vs. nice-to-have? What soft skills will thrive in this team/role?EssentialSQL and database knowledgeProgramming skillsAdvanced or fluent English communication (spoken and written)Nice To HaveABAP knowledgeUnderstanding of Supply Chain business processesSoft SkillsStrong communication and collaboration skillsEffective time managementAnalytical and solution-oriented mindsetResilience and growth mindset, able to learn from challenges and propose improvementsHow do we balance aspirational qualities with realistic requirements?While the role requires some technical foundation, what truly defines success is the intern’s willingness to learn, collaborate, and grow. SAP values curiosity, teamwork, and problem-solving ability over perfection, the ideal candidate brings motivation, adaptability, and a desire to develop both technical and soft skills through hands-on experience.Where You BelongBe part of SAP Next Gen, a global community for students, universities, schools and educational partners, who are passionate about innovation and technology. Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring, coaching, and career development support. Project-driven Experience: Kickstart your career with hands-on learning experience, making an impact from day one by contributing to meaningful projects that help the world run better. You’ll have endless learning resources at your fingertips and gain future-ready skills from a variety of virtual, in-person, and hybrid learning sessions, cultivated just for you, and aligned with our learning approach. Gain Visibility: Build relationships with leaders and peers across teams and functions. Showcase your ideas, skills, and creativity in a global, fast-paced environment. Open doors for future career opportunities within SAP and beyond.Follow @LifeatSAP on Instaqram and don't miss anything about our experiences worldwide!#SAPNextGenBring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.We win with inclusionSAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.Successful candidates might be required to undergo a background verification with an external vendor.AI Usage in the Recruitment ProcessFor information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.Please note that any violation of these guidelines may result in disqualification from the hiring process.Requisition ID: 439298 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: