Sea Logistics Customer Care Manager

It's more than a jobWhen you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.‎How you create impactPeople & Team ManagementConduct regular conversations with all direct reports to ensure traction on performance and development goals.Hold daily and weekly stand-up meetings to identify and resolve business issues.Lead business and performance reviews (KPIs) with customers, along with implementation initiatives.Customer Onboarding & Relationship ManagementEnsure best-in-class customer onboarding and relationship management.Directly manage Key Account(s) according to agreed targets, goals, and company guidelines.Conduct regular and structured customer review sessions, focusing on continuous improvement, innovation, and alignment with customer strategy.Operational Excellence & Process ImprovementsDrive continuous improvement of processes and controls across operations & ensure compliance of key deliverables against committed service levels.Manage customer complaint handling and service recovery to uphold consistent delivery and fulfill customer promises.Anchor the usage and enhancement of CCL core systems and drive customer adoption of the digital ecosystem.Data, Systems & ReportingEnsure complete and accurate customer contact data, service data, and updates in internal systems, including reporting for SME customers.Create and maintain performance dashboards for visibility, monitoring, and analysis.Create and update Standard Operating Procedures (SOPs), Work Instructions (WIs), and templates, ensuring they are stored in a shared environment and adhered to.Commercial & Stakeholder ManagementNegotiate customer rates in alignment with Business Units (BUs), ensuring rate sheets are documented and maintained.Collaborate with internal stakeholders to support business requirements.Ensure account plans are developed and signed off by the respective stakeholders.What we would like you to bringSeeking for a highly experienced Sales Manager or National Key Account Manager with a strong background in sales and operations, ideally within export-driven sectorsThis is a people management role requiring strong team leadership and stakeholder engagement.Demonstrates sharp business insight and a proactive, solution-driven approach.Well-versed in the Singapore customer landscape, with the ability to navigate local market dynamics.Deep understanding of operational processes to ensure effective customer communication and relationship management.Capable of segmenting and managing diverse business categories to drive targeted growth.Experienced in leading project implementations and customer onboarding initiatives with precision and efficiency.What's in it for youAs an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.Who we areLogistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.