Sea Logistics Import Operational Care Specialist

It's more than a jobWhen you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.‎You will be part of our Operational Care Team to add your expertise + skills to the delivery of Operational Excellence.How you create impactYou will be responsible for working closely with internal stakeholders + vendors to arrange + approve value added services (VAS) for our customers.What we would like you to bringDocumentation Management: Ensure accurate processing of documentation by adhering to all relevant policies and procedures.Customer Support: Collaborate with Cutomer Service and ensure customerspecific needs are delivered.Claims Handling: Manage claims effectively with carriers to ensure timely resolution.AFR Error Resolution: Handle AFR errors promptly and efficiently.Carrier Relations: Build and maintain strong relationships with carriers, facilitating smooth communication.Problem Solving: Address and resolve daily issues faced by carriers and terminals/warehouses.Productivity and Performance: Execute tasks with a high level of productivity and performance, ensuring operational efficiency.KPI Management: Ensure that operational KPIs are consistently met to drive business success.What's in it for youAttention to Detail: Ability to carefully review documentation and processes to ensure accuracy and compliance.Effective Communication: Good communication skills to address queries and build relationships with carriers and internal teams.Problem-Solving Skills: Proficiency in identifying issues and implementing effective solutions in a timely manner.Organizational Skills: Ability to prioritize tasks and manage time efficiently in a fast-paced environment.Analytical Skills: Capability to analyze data and identify trends for continuous improvement in operations.Negotiation Skills: Ability to negotiate effectively with carriers and vendors to resolve issues and improve terms.Who we areLogistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.