Senior Assistant Vice President

Job Description Designation and SRF Name- Technical CX Consultant role Role- Permanent/ Full time Panel and Hiring Manager- Sanjay Pathak Experience- 8-12 years relevant experience Location- Noida/ Gurgaon/ Pune/ Bangalore Shift- 12PM to 10PM (10 Hours Shift. Also depends on the project/work dependencies) Working Days- 5 days Work Mode- Hybrid Job Description: Highly skilled CX Consulting with deep expertise in CCaasS, Integrations, IVR, Natural Language Processing (NLP), Language Models, and scalable cloud-based solution deployment. Skills: Technical Expertise: Having a deep understanding of Conversational AI, Smart Agent Assist, CCaaS and their technical capabilities. Stay current with industry trends, emerging technologies, and competitor offerings. Customer Engagement: Engage with prospective clients to understand their technical requirements and business challenges. Conduct needs assessments and provide tailored technical solutions. Solution Demonstrations: Deliver compelling product demonstrations that showcase the features and benefits of our solutions. Customize demonstrations to align with the specific needs and use cases of potential customers. Strong NLP and Language Model fundamentals (e.g., transformer architectures, embeddings, tokenization, fine-tuning). Expert in Python, with clean, modular, and scalable coding practices. Experience developing and deploying solutions on Azure, AWS, or Google Cloud Platform. Familiarity with Vertex AI, including Model Registry, Pipelines, and RAG integrations (preferred). Experience with PyTorch, including model training, evaluation, and serving. Knowledge of GPU-based inferencing (e.g., ONNX, Torch Script, Triton Inference Server). Understanding of ML lifecycle management, including MLOps best practices. Experience with containerization (Docker) and orchestration tools (e.g., Kubernetes). Exposure to REST APIs, gRPC, and real-time data pipelines is a plus. Degree in Computer Science, Mathematics, Computational Linguistics, AI, ML or similar field. PhD is a plus. Responsibilities: Consulting and design end-to-end AI solutions for CX. Consulting engagement of scalable AI services on cloud infrastructure (Azure/AWS/GCP). Collaborate with engineering, product, and data teams to define AI-driven features and solutions. Optimize model performance, scalability, and cost across CPU and GPU environments. Ensure reliable model serving with a focus on low-latency, high-throughput inferencing. Keep abreast of the latest advancements in NLP, LLMs, and AI infrastructure.