Senior Billing Specialist

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.Key Responsibilities:Prepare and process daily billings to ensure client invoices are accurate, consistent with contractual requirements and issued on a timely basisResearch and resolve billing, credit and accounts receivable issuesReview and reconcile account balances in Accounts ReceivableInterface with internal customer service and support organizations on customer inquiriesAssess current billing operations, offer recommendations for improvement, and assist with implementing new processesCollaborate with team members in AP and AR to assist with ad-hoc projects and miscellaneous tasks Key Skills:3-5 years billing experienceSaaS/Software/Technology ExperienceComplex Contract ReviewProficient in MS Office, namely ExcelSolid understanding of billing and financial conceptsStrong analytical and problem-solving skillsExcellent oral, written and interpersonal communicationsAble to work in stressful situations with firm deadlinesHigh degree of accuracy and attention to detailCapable of making timely, independent decisionsNetSuite and Saleforce.com experience a huge plusExtremely detail oriented with a keen eye for spotting errors and discrepanciesKnowledgeable and experienced with processing, verifying, balancing, and adjusting basic and complex transactionsTechnically savvy, advanced in Microsoft ExcelCollege degree or equivalent work experienceCompany BenefitsCompany stocksAnnual merit increase based on performance15% night shift differential payPaid Leave with Cash ConversionHMO with free dependentsRetirement PlanLife InsuranceWhile on work from home setup: Internet and meal allowance are providedEmployee Assistance Program for mental and social well-beingGovernment-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)Select one: ,Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.