Senior Business Analyst - Incident, Problem & Change Management (PCA BT)

afarax is looking for a freelance Senior Business Analyst - Incident, Problem & Change Management (PCA BT). We need you!The project: Our client in the utilities sector is looking for a Senior Business Analyst - Incident, Problem & Change Management (PCA BT) to join their team.Main responsibilities:Analyze, monitor, and coordinate incidentsAnalyze, monitor, and coordinate problems and change requestsIdentify required improvements and ensure their implementationProvide functional, technical, and business expertiseConduct complex problem solving, including alignment and validation with market playersUpdate and maintain documentationShare knowledge and expertise with team membersPerform ad hoc tasks as requiredIs this you?Proven experience as a Business Analyst (5+ years – Senior)Proven experience as a Functional / Business Analyst (5+ years – Senior)Strong experience in Data Analysis (5+ years – Senior)Solid experience with ITIL Incident, Problem & Change Management (5+ years – Senior)Proven experience in business process development and optimization (BPM)Strong knowledge of the energy sector and of billing & metering message exchanges between DNOs and suppliers (MIG DGO & MIG6) (5+ years – Senior)Bachelor’s or Master’s degreeExcellent command of EnglishExcellent command of Dutch and French (CEFR level C1 required)Proven experience in stakeholder managementITIL certification (Should have)Scrum certification (Should have)Nice to have:Experience with SQL (5+ years – Senior)Experience with Topdesk (3+ years)How afarax supports you?You benefit from our extensive networkYou will have access to projects that fit your expertiseWe help and support you throughout your projectWe offer the possibility to build a valuable and lasting partnershipCheck out more projects on: https://afarax.be/jobs/type/freelance/