Senior Customer Care Executive.

Job Description:Handle customer inquiries and complaints in a professional and timely manner.Manage post-handover customer relationships, ensuring all service requests are addressed effectively.Coordinate with relevant departments (Projects, Facilities, Finance, etc.) to resolve customer issues.Monitor and follow up on maintenance requests, defect reports, and handover-related matters.Ensure customer records and service requests are updated accurately in the system (CRM ).Support the handover team during unit delivery to ensure a smooth client experience.Prepare periodic reports on customer satisfaction, complaint trends, and resolution timelines.Escalate critical or unresolved issues to management for immediate action.Mentor and support junior customer care representatives when needed.Contribute to improving customer service processes and standards.QualificationsBachelor’s degree in Business Administration, Marketing, or a related field.3–5 years of experience in customer care, preferably in the real estate or property management sector.Excellent communication and problem-solving skills.Strong organizational skills and attention to detail.Proficiency in MS Office and CRM systems.Ability to handle multiple priorities and maintain professionalism under pressure.Work Conditions:Location Sheraton & Site basedWorking days: Sunday to Thursday.