Senior Customer Experience - SRV

Senior Customer Experience Manager📍 Cairo, Down town | Full-TimeAbout SRV SpacesSRV Spaces is a leading workspace solutions company transforming how organizations design, furnish, and manage their offices. Through our integrated platform, we deliver tailored end-to-end solutions — from design and supply to facility management — ensuring exceptional quality and seamless execution.Role OverviewWe’re seeking a Senior Customer Experience Manager to lead and enhance our customer journey across all touchpoints. The ideal candidate will combine strategic insight with hands-on leadership to ensure our clients receive an outstanding experience that drives retention and long-term partnership.Key Responsibilities Oversee the full customer experience lifecycle from onboarding to after-sales support. Build, train, and lead a high-performing CX team. Analyze feedback and data to identify trends and implement improvements. Collaborate cross-functionally to embed a customer-first culture across departments. Define and monitor CX performance metrics (NPS, CSAT, response time, etc.).Requirements 5+ years of experience in Customer Experience, Customer Success, or Operations. Proven ability to improve customer satisfaction and process efficiency. Strong communication, leadership, and problem-solving skills. Experience in tech, service, or facilities industries is preferred.📧 To Apply: Send your CV to hr@srvspaces.com.