Senior Customer Service Executive

ResponsibilityDeliver fair outcome to our customers and ensure the quality of service in place.Actively share customer feedback with internal departments to improve the customer experience.Actively respond to the feedback received from social media.Work with internal teams to ensure the pre & post service for all products are in place.RequirementsWith 1+ years of hands-on experience in the fintech or blockchain industry.Familiar with professional English email writing.Ability to articulate issues or problems to internal departments.Knowledge of blockchain would be an advantage.The ability to communicate in Mandarin would be an advantage.Good and positive attitude with a keen interest in learning.BenefitsCompetitive pay package (basic salary + transport allowance + meal allowance + night shift allowances + generous KPI bonus program + annual bonus).Excellent growth and advancement opportunities: we offer you support, skill development, coaching opportunities, and training program to help you succeed.Employee engagement, recognition, and appreciation programAnnual Leave, Sick Leave, Hospitalization Leave, Birthday Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available.Comprehensive insurance coverageFestival gifts, birthday vouchers, etc.Team Building