Senior Customer Success Manager

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen–fast. ZoomInfo is growing and looking to add talented and passionate people to our Strategic Customer Success team! This individual will drive product adoption, retention, and growth by delivering high levels of business value, and cultivating deep customer relationships with some of the world’s most iconic companies currently using ZoomInfo. This Senior Strategic CSM will be responsible for all aspects of strategic account partnerships, adoption and customer success planning. This position will develop and execute strategic account plans, deliver business reviews, and drive overall customer satisfaction of our customers. We provide world-class training while surrounded by incredible co-workers and leaders who have a vested interest in seeing you thrive. What You'll Do:Act as an extension of our strategic customers, being a proactive advocate within ZoomInfo and our customer base to accomplish defined objectivesDevelop a trusted advisor relationship with strategic customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging ZoomInfo to achieve full business valueProactively grow the breadth and depth of strategic relationships within customersClosely manage and nurture accounts to identify and eliminate risk of attritionPartner with internal ZoomInfo stakeholders to align account activities with the strategic customer’s business case and strategyEstablish trusted relationships with customers, sustaining relationships through the full life cycle of the subscription ensuring their successEnsure customers are aware of and educated on new features and releasesMonitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ business needsIdentify renewal risk and collaborate with internal teams to remediate and ensure a successful renewalEnsure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and servicesWhat You Will Bring:8+ years of customer success, account management, or sales experience in a competitive SaaS environment5+ years working with Strategic level accountsHave a great understanding of world-class go-to-market process, including how Revenue Operations, Enablement Leaders, Sales Managers, Customer Success leaders and individual contributors think and operateExcellent communication skills, including issue tracking, triaging and crisis managementAbility to efficiently manage multiple customer projects simultaneouslyCommunicates with internal and external customers and all levels of managementEffectively communicate technical information to non-technical audiencesDelivers informative, well-organized presentationsUnderstands how to communicate difficult/sensitive information tactfullyContinually seeks opportunities to increase customer satisfaction and deepen client relationshipsManages client expectations effectivelySelf-motivated, collaborative and scrappy team player with innovative ideas to inspire customer loyalty and adoptionGeneral understanding of sales methodologies and playbooks like Sandler, Winning By Design, MEDDIC a plus!Bachelor's Degree or Master's Degree preferredAbility to work a minimum of three days per week from one of our office locations. What’s In It For You:We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here. Incredibly strong onboarding program - be set up for success in your first 90 daysOngoing training to help you growMarket leading product offering (check our our long list of G2 awards)Comprehensive Medical, Dental, VisionEligibility for Future Equity Awards401k Matching (50% of the first 7% of your contribution)12 weeks Parental Leave for primary caregivers, 4 weeks for secondary caregiversFamily forming benefits up to $20k, plus discounts on a Care.com membershipVirgin Pulse Wellness ProgramOptional add ons such as pet insurance, legal service support, and more! This is a hybrid position, working a minimum of three days per week from one of our office locations - Waltham MA, Bethesda MD, or Vancouver WA Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive.In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.Below is the US base salary for this position. Additional compensation such as Bonus, Commission, Equity and other benefits may also apply.: $94,080 USD - $147,840 USD About us: ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements. For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.