Senior Delivery & Implementation Manager

Please apply here🚀 About WasteHeroAt WasteHero, we’re redefining how cities manage waste — smarter, greener, and powered by data.Our cloud-based SaaS platform replaces fragmented municipal systems with a single, unified solution. We help municipalities and waste operators across the Nordics and Europe streamline operations, reduce CO₂, and deliver better services to millions of citizens.We are now looking for a Senior Delivery & Implementation Manager in Egypt — someone who creates clarity out of complexity, brings calm leadership to large-scale digital transformation, and turns ambitious SaaS solutions into successful real-world implementations.The Mission“You are the Delivery Owner who ensures WasteHero’s platform is implemented with structure, transparency, and confidence. You transform complex data, integrations, and workflows into clear, executable plans that customers trust.”You bridge business, IT, and users.You make SaaS understandable for customers and municipal partners.You bring order, direction, and predictability to high-stake implementation projects.You make WasteHero’s value real.⚙️ Key ResponsibilitiesLead End-to-End DeliveryOwn customer onboarding from contract signing to go-live.Build structured project plans that create calm and transparency.Engage with project stakeholders, steering groups, planners, and technical specialists.Predict risks early and maintain a “no surprises” delivery environment.Orchestrate Technical ImplementationTranslate customer requirements into clear technical tasks across integrations, APIs, master data, workflows, and platform modules.Coordinate with Engineering, Product, Data, and Customer Success to ensure aligned execution.Oversee ERP/CRM/OMS integrations, API flows, system configuration, and user-flow mapping.Ensure integration and architectural assumptions are feasible and documented.Manage Data Migration & Operational AlignmentLead data mapping, validation, cleanup, and reconciliation processes.Understand operational models and align them with WasteHero’s platform capabilities.Ensure workflows support dispatching, routing, citizen engagement, billing, and day-to-day operations.Drive Customer ConfidenceCommunicate proactively, clearly, and with structure.Guide teams through change management and system adoption.Facilitate workshops, demos, onboarding sessions, and process clarifications.Build trust through transparency, predictability, and expertise.Strengthen Delivery ExcellenceImprove playbooks, templates, delivery frameworks, and internal processes.Ensure seamless transition from bid-phase solution design to delivery reality.Bring architectural thinking, analytical rigor, and structured governance into every project.You Bring6–12+ years in IT project management, SaaS implementation, technical delivery, or digital transformation.Strong technical understanding of data flows, APIs, integrations, systems architecture, master data, and operational workflows.Experience coordinating across product teams, engineering, customers, and external vendors (offshore or onshore).Ability to break down complexity and communicate clearly to both specialists and senior decision makers.A structured, analytical, and transparent approach — you naturally bring order and calm.Fluency in English.🌱 Big Plus (Not Required)Experience in waste management, recycling, municipal IT, utilities, logistics, route planning, or public-sector digitalization.Background with ERP/OMS/WMS systems, data migration projects, CMS/PIM/MDM platforms, or large integration ecosystems.Experience working with offshore development teams or complex multi-vendor environments.Your ImpactYou elevate the delivery function at WasteHero.Customers experience predictable, transparent, and confident implementation.Complex integrations and data migrations become understandable and manageable.Teams succeed in going live — on time and with trust.Our bid-winning solutions become operational realities.WasteHero’s reputation as a best-in-class partner strengthens globally.Your execution directly ensures citizens experience better, greener, and more sustainable services.🌟 Why WasteHeroBecause we’re not only delivering software — we’re reshaping critical city infrastructure.At WasteHero, you’ll get:Meaningful ownership from day one.A fast-moving environment where initiative is rewarded.Close collaboration with founders and key teams across Europe.The chance to see your work translate into real operational impact across municipalities and enterprise partners.A role where technical delivery meets societal transformation.Ready to lead the implementations that modernize how cities work?If you’re driven by structure, clarity, delivery excellence, and bringing complex SaaS to life — we’d love to meet you.Please apply here