Senior Director, Sales Operations

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Based in our Atlanta office with a hybrid schedule, this leader will work cross-functionally to scale high-performance systems, elevate customer success, and optimize sales operations. Travel up to 30% is expected to support field engagement, team leadership, and client alignment.Benefit InformationABM offers a comprehensive benefits package. For information about ABM’s benefits, visit Employee Benefits | Staff & Management (https://wpe-media.abm.com/wp-content/uploads/2025/ABM_2025_Employee_Benefits_Staff_&_Management_No%20Date%209.5.24.pdf)Key ResponsibilitiesStrategic Sales LeadershipDesign and implement a forward-looking Sales Operations strategy aligned with business goals and growth objectives. Partner with Sales, Marketing, Finance, and Operations executives to ensure integration and alignment across the customer lifecycle. Serve as a senior leader driving execution discipline, seller productivity, and commercial consistency. Sales ProcessLead the design, implementation, and continuous improvement of standardized sales processes across all business units. Ensure process alignment with go-to-market strategy, sales methodologies, and organizational objectives. Identify and remove operational bottlenecks to improve seller efficiency and shorten sales cycles. Partner with cross-functional teams to streamline opportunity management, forecasting, and customer handoffs. ReportingOversee the development and delivery of accurate, actionable sales reports and performance dashboards. Ensure Salesforce data integrity, governance, and consistency to support reliable reporting and analytics. Build and maintain executive-level reporting to track key metrics such as pipeline health, forecast accuracy, and sales productivity. Partner with Sales and Finance leadership to align reporting outputs with strategic decision-making and performance management processes. Salesforce Business PartnershipServe as the primary business lead for Salesforce strategy, architecture, and optimization. Partner with IT and CRM development teams to align business requirements with system capabilities. Define priorities for enhancements, integrations, and automation to support scalable, efficient sales processes. Drive user adoption, training, and governance to ensure Salesforce remains a strategic enabler of business success. Account Management LeadershipProvide leadership and strategic oversight of the Account Management function, focused on customer retention, expansion, and satisfaction. Drive consistency in account planning, client engagement models, and performance expectations. Support vertical-specific and enterprise account strategies across diverse markets. TravelWillingness and availability to travel up to 30% for field leadership, executive meetings, customer engagement, and team development activities.Qualifications & Experience10+ years in Sales Operations, Revenue Operations, or Commercial Leadership roles. Experience managing cross-functional teams and sales support functions at scale. Strong background in enterprise B2B environments, including sales process design, CRM strategy, and operational reporting. Deep experience managing Salesforce CRM, including architecture, governance, and optimization. Familiarity with BI tools (e.g., Tableau, Power BI) and sales planning models. Proven track record of leading transformation initiatives and delivering measurable sales impact. Strong executive communication and team leadership skills. Leadership CompetencesStrategic Thinking & Execution – Converts strategy into impactful operational plans and measurable execution. Sales-Centric Mindset – Champions tools, processes, and structures that drive seller effectiveness. Cross-Functional Influence – Navigates complex organizational structures to drive alignment and adoption. Change Leadership – Effectively leads through transformation and drives buy-in across diverse stakeholders. Team Building – Attracts, develops, and retains top talent across sales support and customer-facing functions. REQNUMBER: 134562ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.If you have questions about this posting, please contact support@lensa.com