Senior Engineer- EUS.MGN Egypt- TECH - TOPS - End - User Services.MIT - MEGPCOE
Posted: 1 days ago
Job Description
- Provide 2nd line diagnosis of incidents and service requests and implement solutions.- Provide L1/L2 support to users and Co-ordination with Tier 2 team- Implementing and adhering to EUC standard operating procedures- SLA compliance on Service tickets- Works along with senior team members in providing technical support for various systems in Mashreq Bank- Audit awareness and compliance- Escalating the bugs and problems, which require the intervention of Tier 2 team- Following up with the Tier 2 team to ensure call are resolved as per the service levels
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