Senior Engineer

JOB DESCRIPTION Tejas Networks is a global broadband, optical and wireless networking company, with a focus on technology, innovation and R&D. We design and manufacture high-performance wireline and wireless networking products for telecommunications service providers, internet service providers, utilities, defence and government entities in over 75 countries. Tejas has an extensive portfolio of leading-edge telecom products for building end-to-end telecom networks based on the latest technologies and global standards with IPR ownership. We are a part of the Tata Group, with Panatone Finvest Ltd. (a subsidiary of Tata Sons Pvt. Ltd.) being the majority shareholder. Tejas has a rich portfolio of patents and has shipped more than 900,000 systems across the globe with an uptime of 99.999%. Our product portfolio encompasses wireless technologies (4G/5G based on 3GPP and O-RAN standards), fiber broadband (GPON/XGS-PON), carrier-grade optical transmission (DWDM/OTN), packet switching and routing (Ethernet, PTN, IP/MPLS) and Direct-to-Mobile and Satellite-IoT communication platforms. Our unified network management suite simplifies network deployments and service implementation across all our products with advanced capabilities for predictive fault detection and resolution. As an R&D-driven company, we recognize that human intelligence is a core asset that drives the organization’s long-term success. Over 60% of our employees are in R&D, we are reshaping telecom networks, one innovation at a time.Why Join Tejas:We are on a journey to connect the world with some of the most innovative products and solutions in the wireless and wireline optical networking domains. Would you like to be part of this journey and do something truly meaningful? Challenge yourself by working in Tejas’ fast-paced, autonomous learning environment and see your output and contributions become a part of live products worldwide.At Tejas, you will have the unique opportunity to work with cutting-edge technologies, alongside some of the industry’s brightest minds. From 5G to DWDM/ OTN, Switching and Routing, we work on technologies and solutions that create a connected society. Our solutions power over 500 networks across 75+ countries worldwide, and we’re constantly pushing boundaries to achieve more. If you thrive on taking ownership, have a passion for learning and enjoy challenging the status quo, we want to hear from you!Who We Are:With our global deployment experience for blue-chip clientele that include the world’s largest mobile operators, wholesale carriers and utility companies spanning 75+ countries, our networking professionals and product experts have a deep understanding of what it takes to deliver a world-class and hassle-free customer service experience through Software Enabled Transformation.Our services support team consists of 350+ resources with extensive experience in Wireless, Optical, DWDM, OTN, PTN, Switching/ Routing and Network Management domains.Tejas Networks offers one of the most comprehensive professional services portfolios in the industry covering the entire network delivery lifecycle ranging from network definition and deployment to network operations and transformation. Our end-to-end services portfolio is designed to optimize your Total Cost of Ownership (TCO) through well-researched transformation programs and technology enablers.Supporting 500+ Networks in 75+ Countries24/7 Technical Support with 26 Support Centres Across the GlobeRight First Time to Ensure Zero-Defect Installations 99.999% Network Uptime Delivered ConsistentlyTeam works closely with PLM, HW and SW architects, sales and customer account teams to innovate and develop network deployment strategy for a broad spectrum of networking products and software solutions. As part of this team, you will get an opportunity to validate, demonstrate and influence new technologies to shape future optical, routing, fibre broadband and wireless networks. RESPONSIBILITIES Will be the single point of contact and Level 2 Support for all the Customers in West Africa to mitigate all issues. Will have to handle all the issues raised by Customers and should resolve the issues within the defined SLA. Should be ready to visit sites as well to resolve issues if need be. Should coordinate with R&D and testing teams for the issues resolution and determine the Root cause. Resolutions and Root cause analysis should be shared to the customer within SLA. * Conduct Monthly operations review with all customers to resolve all outstanding issues. * Share weekly SLA and project report to Customers and internally. Coordinate with the subcontractors for the Installation and commissioning and technically support the I&C teams for site issues and testing. Prepare project plan and follow the project schedule maintaining strict I&C and equipment quality control exceeding customer expectations. Perform biweekly Network and NMS Health checks and rectify the issues identified during the checks. Follow up and track with R&D and testing team for bugs rectification and enhancements and maintain bugs and enhancement tracker for the closure. Should be able to perform Proof of concept tests at site.Mandatory Skills:Should be proficient in Technologies like DWDM, OTN, FTTH (OLT & ONT) equipment’s issues Troubleshooting and resolution (should have been a part of TAC2/3 team). Should have been a part of I&C and testing of DWDM and OTN equipment’s.Desired Skills:NMS, L2,L3 switch, Ip, MPLS TP experience in Troubleshooting and configuration. QUALIFICATIONS Bachelors in engineering (Electronics and Telecommunication).Work experience: 5-10 years in telecom product-based companiesDiversity And Inclusion Statement:Tejas Networks is an equal opportunity employer. We celebrate diversity and are committed to creating all inclusive environment for all employees.We welcome applicants of all backgrounds regardless of race color, religion, gender, sexual orientation, age or veteran status.Our goal is to build a workforce that reflects the diverse communities we serve and to ensure every employee feels valued and respected.Note : Person should be ready to travel across Africa for project deployment. ABOUT US Tejas Networks is a global broadband, optical and wireless networking company, with a focus on technology, innovation and R&D. We design and manufacture high-performance wireline and wireless networking products for telecommunications service providers, internet service providers, utilities, defence and government entities in over 75 countries. Tejas has an extensive portfolio of leading-edge telecom products for building end-to-end telecom networks based on the latest technologies and global standards with IPR ownership. We are a part of the Tata Group, with Panatone Finvest Ltd. (a subsidiary of Tata Sons Pvt. Ltd.) being the majority shareholder. Tejas has a rich portfolio of patents and has shipped more than 900,000 systems across the globe with an uptime of 99.999%. Our product portfolio encompasses wireless technologies (4G/5G based on 3GPP and O-RAN standards), fiber broadband (GPON/XGS-PON), carrier-grade optical transmission (DWDM/OTN), packet switching and routing (Ethernet, PTN, IP/MPLS) and Direct-to-Mobile and Satellite-IoT communication platforms. Our unified network management suite simplifies network deployments and service implementation across all our products with advanced capabilities for predictive fault detection and resolution. As an R&D-driven company, we recognize that human intelligence is a core asset that drives the organization’s long-term success. Over 60% of our employees are in R&D, we are reshaping telecom networks, one innovation at a time.Diversity And Inclusion Statement: Tejas Networks is an equal opportunity employer. We celebrate diversity and are committed to creating all inclusive environment for all employees. We welcome applicants of all backgrounds regardless of race color, religion, gender, sexual orientation, age or veteran status. Our goal is to build a workforce that reflects the diverse communities we serve and to ensure every employee feels valued and respected. ABOUT THE TEAM At Tejas Networks, product development is driven by a comprehensive lifecycle approach that begins with understanding customer and network requirements, followed by competitive analysis, architectural design, and implementation. This process emphasizes performance, scalability, cost-efficiency, and environmental considerations, culminating in deployment and operational support. The technology portfolio spans diverse networking domains, including optical transport (DWDM, OTN), broadband access (GPON, XGSPON, CPON), service provider routing (IP/MPLS, Segment Routing, MPLS-TP), and enterprise switching (L2/L3). Products range from compact systems to complex, multi-terabit, chassis-based platforms designed for high availability, modularity, and scalability. Development involves specialized skills across hardware, firmware, FPGA, software, and synchronization, enabling teams to address multidisciplinary challenges effectively. Supporting these engineering efforts there is a centralized operational framework that provides strategic direction, governance, and essential services across the organization. This includes financial management, talent development, compliance, branding, innovation, risk management, and CSR. Together, these functions ensure seamless execution, alignment with business goals, and a culture of continuous improvement and excellence.