Senior Experience Architect, Customer Journey & Service Experience Design

This role is a powerhouse that bridges business needs with operational execution. They help design and orchestrate enterprise-wide CX innovations and translate them into scalable, sustainable solutions by aligning people, processes, and technology. This role functions as a systems thinker who can connect the dots across functions and lead complex change with clarity and precision.Responsible to assess the readiness for change in the organizations and to manage any pressure amongst team membersCommunicate the change management plan and have a clear and concise ways to communicate with the teamResponsible to draw and execute actionable plans, including priorities, timelines, tasks, structures, behaviours, and resources Identified what would change, but also what would stay the sameTrack implementation progress and reporting back to management, to ensure a strong interactions within the team and to have in depth understanding of the progressExecute the strategy plan and focus in getting key people into key positions and broke big projects down into small wins to achieve the goals and build momentumInfluence and persuade stakeholders without forced compliance, but with commitment to drive change