Senior HR Operations Officer

Job PurposeThe Senior HR Operations Officer plays a key role in ensuring smooth, compliant, and employee-centric HR operations and HR administration. This position is responsible for maintaining accuracy, transparency, and efficiency in HR systems and processes that directly support the companys strategic objectives.As a potential future HR leader, the Senior HR Operations Officer is expected to proactively identify process gaps, recommend system enhancements, and drive HR-related organization-wide improvements through reliable data insights, employees feedback, and continuously learning on what works in reality.Key Responsibilities1. HR OperationsMaintain and update the organizational chart and accountabilities directory, ensuring clarity in reporting lines and accountability and speak up to propose changes when needed.Drive data-driven workforce planning, providing actionable insights that align with the companys strategic direction.Manage and update the Job Description system, ensuring alignment with company goals and decision-making authority.Coordinate with the Management Committee in succession planning, ensuring key positions have identified successors and development plans.Ensure the workability and accuracy of HR data, systems, and reports. Develop and maintain HR dashboards and reports (e.g., retention, tenure, headcount) to support management insights.2. HR AdministrationEnsure all HR practices and labor-related documents fully comply with Vietnams labor regulations. Oversee and execute HR contracts and consulting agreements within approved budgets, ensuring timely negotiation and documentation.Deliver seamless onboarding and offboarding logistics experiences, ensuring all logistics, documentation, and system access are handled efficiently.Maintain an up-to-date employee database, with complete employment records.Manage and process HR-related payments in accordance with approved procedures.Continuously improve HR processes through automation (AI adoption), data accuracy, and system enhancements.3. Other ProjectsSupport and implement special HR initiatives or projects assigned by the Team Leader aimed at improving HR effectiveness and organizational performance.Job CriteriaTrack record:Minimum 5 years of proven experience in HR Operations and HR Administration (as described above).Minimum 2-year experience in independently managing labour contracts and HR compliance system with solid understanding of Vietnam labor laws and HR compliance practices.Minimum 1-year experience in generating HR report/dashboard effectively, enabling management to take actions to improve business performance.Preferred traits and competencies:Great attention to details, accuracy, and punctuality.Excellent at planning ahead and effectively dealing with ad-hoc/sudden change.Communicating with clarity, fact-based, and confidence.