Senior Implementation Engineer

About The JobWe are looking for a highly accomplished Senior Implementation Engineer to join our Solutions team. You will play a critical role in architecting, delivering, and optimizing complex technical solutions for Sama’s customers. As a senior individual contributor, you bring deep technical expertise, cross-functional collaboration experience, and a strategic mindset to drive innovation in AI data annotation services.In this role, you’ll own and lead the most challenging customer implementations from end to end, influence technical strategy, and mentor other engineers. Your ability to independently navigate ambiguity, simplify complexity, and drive customer success through scalable, high-impact solutions will be key to elevating Sama’s platform and services globally.Key ResponsibilitiesCross-Functional Collaboration: Partner with Solutions Engineers, Product Managers and Delivery teams to co-design scalable and innovative solutions for clients. Seamlessly manage all stakeholder relationships and communications.Technical Leadership & Deep Expertise: Serve as a trusted technical advisor with in-depth knowledge of Sama’s platform and the AI/ML data ecosystem. Lead complex deployments and integrations, considering scalability, security, observability, and long-term maintainability.Infrastructure & Workflow Orchestration Management: Design, manage, and optimize infrastructure across major cloud providers—AWS, GCP, and Azure—with a strong focus on reliability, scalability, and cost-efficiency. Deploy and maintain data pipelines and orchestration frameworks using Prefect. Ensure end-to-end monitoring, security compliance, and operational readiness.Customer-Centric Problem Solving: Work closely with customers and solutions engineers to uncover underlying challenges and design tailored, high-impact solutions. Balance technical feasibility with business value while navigating ambiguity.Solution Architecture & Delivery: Architect and implement sophisticated technical workflows, custom integrations, and automation that meet both functional and non-functional requirements. Drive delivery of implementation projects with minimal supervision.Mentorship & Thought Leadership: Mentor and guide junior and mid-level engineers. Lead knowledge-sharing initiatives, influence best practices, and contribute to the technical growth of the team.Innovation & Continuous Improvement: Identify opportunities for technical and process improvements. Propose and implement innovative approaches that elevate Sama’s implementation methodologies and technology offerings.Simplifying Complexity: Clearly articulate complex technical concepts to both technical and non-technical stakeholders. Influence customer decisions and internal alignment through clear communication.Scalable Impact: Contribute to internal tooling, frameworks, and documentation to ensure the scalability and repeatability of customer implementations. Enhance automation and deployment pipelines to improve operational efficiency. Minimum QualificationsEducation & Experience:Bachelor’s degree in Computer Science, Engineering, or a related field with at least 8 years of relevant experienceOR Master’s degree with 6+ years of experienceOR PhD with 3+years of experience in a related field.Technical ExpertiseStrong software development background with proficiency in PythonExtensive experience managing cloud infrastructure across AWS, GCP, and Azure, including deploying and maintaining AI/ML services and APIsProficiency with workflow orchestration tools, particularly PrefectProven ability to architect and scale reliable, secure cloud-native solutions with logging, monitoring, and alerting best practicesTrack record of solving complex technical problems and delivering enterprise-scale implementations.Leadership & CollaborationDemonstrated ability to lead cross-functional initiatives and influence decision-makingExperience mentoring peers and driving technical excellence across teamsCommunication & Problem SolvingExcellent verbal and written communication skills; capable of influencing and negotiating with technical and non-technical audiencesStrong analytical thinking and a global problem-solving mindsetFlexibility & Collaboration Across Time ZonesWillingness to work flexible hours, including late evenings, to collaborate with North American and global teamsAvailability during core hours:India: 2:00 PM to 10:00 PM ISTKenya: 1:30 PM to 9:30 PM EATPreferred QualificationsExperience working with globally distributed teamsPrior experience in fast-paced startup or hyper-growth environmentsProven contributions to improving implementation workflows, tooling, and documentationStrong initiative, self-direction, and a proactive approach to internal improvement initiativesPassion for ethical AI and a commitment to Sama’s mission to drive social impact through technologyAbout SamaSama provides high-quality training data that powers AI technology for Fortune 2000 companies such as Google, Walmart, Ford, Microsoft, and Marriott. We’re experts in data annotation, supporting text, 2D, 3D image, video, and sensor data for machine learning algorithms and generative AI models. Sama offers the highest quality SLAs in the industry, along with cutting-edge ML-assisted annotation tools, QA processes, and security and compliance standards.Founded in 2008 on the belief that “talent is equally distributed, but opportunity is not”, Sama is driven by the mission to expand opportunities for those who are underprivileged. As a certified B-Corp, Sama has provided worker training programs to increase economic opportunity for more than 15,000 people from underserved communities. By connecting our customers with amazing talent in East Africa, we've impacted more than 69,000 workers and their dependents.Today, our vision is to provide data scientists, ML engineers, and data operations teams with an indispensable, integrated platform for AI data preparation, labeling, and collection.For more information, visit www.sama.com.More Information Can Be Found AtFeatured in Forbes: How Ethical Is Your AI?Sama Honored on Inc. Magazine’s Annual List of America’s Fastest-Growing Private Companies — the Inc. 5000Reversing Poverty - Ted Talk by our founder Leila JanahOur CultureSama is quite unique. We are a technology company with a social mission. People that thrive in a high-growth environment, love working on the bleeding edge of technology, and really care about having a positive impact on the world are a great fit for the Sama culture. Our core values are One Team, One Goal - Deliver. Period. - Trust & Transparency - Customer First - Humanity.Our BenefitsSama offers competitive compensation commensurate with experience and a full benefits package, including: medical, dental, and vision insurance, long-term disability insurance, life, and AD&D insurance, employer-matching Group RRSP, generous holiday and vacation policies, a monthly fitness stipend, monthly cell phone reimbursement and professional development opportunities. Our Talent Acquisition team would be happy to discuss our benefits packages with you in more detail during the interview process.At Sama, we pride ourselves in being a diverse and equal opportunity employer.